Sales & Marketing Executive

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

• Prepare all administration documents required by the Sales and Marketing Team
• Attend to telephone, fax, and email inquiries in a timely manner
• Coordinate all FamTrips and site inspections as required by the Sales and Marketing team
• Maintain filing systems (manual and electronic) for the Sales and Marketing Team
• Preparation of team rosters, vacation plans, and attendance reports and timely submission to the HR department
• Facilitate the Sales and Marketing team in processing gift vouchers for various resort experiences
• Support the Sales and Marketing team with the submission and approval of complimentary forms on the Onex application
• Provide assistance to Sales and Marketing in processing and approving invoices and LPOs on Future Log
• Create and maintain daily, weekly, and monthly overall reporting for the Sales team, both Leisure and MICE sections
• Assist the Sales department with travel arrangements during Sales trips, duties include booking flights, hotel bookings, travel expense reports, etc.
• Keep constant updates on the database of customers in liaison with the Reservation/Revenue Manager & Director of Sales
• Maintain an updated data system on the Sales & Marketing System (OPERA) of Ground Handlers, DMCs, Conference Organizers, Incentive Houses & Venue finders
• Assist with the compilation of annual budgets, business plans, and regular action plans
• Coordinate and maintain supply of corporate gifts and promotional items
• Stock control and ordering of department collateral
• Assist with the preparation of new products and services
• Perform related duties and special projects as assigned
• Attend monthly Sales meetings
• Work in line with business needs
• Be aware of the Credit Policy
• Be fully aware of Raffles standards

Personal Attributes

• Good understanding of the luxury market
• Good understanding of all hotel departments
• Knowledge of sales skills and revenue management
• Strong interpersonal skills with attention to detail
• Strong written, verbal communication, and organizational skills
• Strategic thinking combined with the ability to move strategy to action
• Self-motivated, creative, and confident, with a highly energetic personality
• Creative, independent, and manages stress gracefully
• Ability to meet deadlines consistently
• Pro-active and taking initiative
• Must be organized and able to work and follow systems and procedures
• Must be adaptable to changes in strategy, ideas, systems, etc.
• Must be guest service oriented
• Proficiency in organizational planning with the ability to multi-task

Qualifications

• Minimum 2 years experience in a sales or marketing role (preferred)
• Degree/Diploma in Hotel Management / Business Administration
• Excellent knowledge of Opera Sales & Catering Sales & Microsoft Office, especially in Excel, Word, and PowerPoint
• Understands the local culture and has worked in the region