Sales Manager - MICE

Minor International; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Manager for MICE to lead the event planning function. This role involves developing sales strategies, managing client relationships, and ensuring exceptional service delivery for hotel events. The ideal candidate will have a proven track record in a fast-paced luxury hospitality environment, demonstrating strong communication and negotiation skills. Join a team that values excellence and customer loyalty, and play a critical role in shaping memorable experiences for guests. If you are results-driven and passionate about hospitality, this opportunity is perfect for you.

Qualifications

• Proven experience in a sales role within luxury hospitality.
• Strong communication and negotiation skills are essential.

Responsibilities

• Oversee event planning and ensure successful delivery of hotel events.
• Develop sales strategies to meet budget commitments and client needs.

Skills

Sales Management

Communication Skills

Negotiation Skills

Interpersonal Skills

Results-oriented

Education

Bachelor's degree in Business

Bachelor's degree in Marketing

Tools

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Job description

• Oversees the Event Planning function and related staff to ensure the planning and delivery of successful hotel events.
• Develop a flexible sales strategy to reflect the achievement of hotel budget commitment and which responds to local market conditions.
• Ensures products and or services provided by Event Planning meet or exceed guest expectations and build customer loyalty through product and or service excellence.
• Take a proactive sales approach and in line with strategy adapt sales solutions to meet client needs and expectations.
• Competitor analysis to be completed and recorded on a regular basis including: Promotions, pricing, availability, test calls, and conference boards.
• Ensure efficient management of enquiries, turn down, and lost business to create future pipeline and repeat business.
• Manages the daily operation of Event Planning to achieve or exceed budget expectations. Monitors wages and expenses and makes ongoing adjustments as needed to achieve goals. Ensures accuracy of Forecast and Pace reports and works to provide excellent critiques for financial expenditure and departmental performance on a monthly basis.
• To develop relationships with local clients, direct bookers, and agency bookers to ensure a strong base of new and regular repeat business and to ensure confidence in the hotel and booking process.
• Accurately identify customer needs, draw up well-presented and customised proposals in line with brand policies and standards of presentation.
• Proactively manage BOB against Budgeted target and identify need periods and undertake a comprehensive program of sales activity to secure new and ad hoc business minimizing the impact of low activity periods.
• Supervise the billing, Payment guarantees, Credit Policy, and Deposits.

Qualifications:

• Proven experience as Sales Manager MICE or in a similar commercial role preferably in a large, fast-paced luxury hospitality setting.
• Strong communication, negotiation, and interpersonal skills.
• Results-oriented with a proven track record of meeting or exceeding sales targets.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Fluency in verbal and written English is essential; an additional language would be an advantage.
• Must be a highly capable user of Microsoft Office programs including Excel, Word, PowerPoint, and Outlook.

Remote Work:

No

Employment Type:

Full-time