Sales Manager - Leisure (Asian and Indian Market)

Accor; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

An established luxury hotel is seeking a dynamic sales professional to enhance its market presence. This role involves assisting in budget preparations, responding to inquiries promptly, and building strong relationships with clients. The ideal candidate will possess exceptional sales and interpersonal skills, along with a deep understanding of the luxury market. Join a team that values creativity, strategic thinking, and guest service orientation, where your contributions will significantly impact the hotel's success. If you're self-motivated and ready to take on new challenges, this is the perfect opportunity for you.

Qualifications

• Minimum 3 years experience in a sales position in a 5-star hotel.
• Degree or diploma in Hotel Management or Business Administration.

Responsibilities

• Assist in preparing yearly revenue and expense budgets.
• Respond to inquiries within 24 hours and follow up on lost business.
• Negotiate with customers and maintain a customer database.

Skills

Sales Skills

Interpersonal Skills

Communication Skills

Strategic Thinking

Customer Service Orientation

Education

Degree in Hotel Management

Diploma in Business Administration

Tools

Opera

Microsoft Office

Job description

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 381 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

FINANCIAL :

• To assist during preparation of the yearly revenue & expense budget.
• To actively contribute to the Department’s financial and administrative activities to ensure that yearly revenue budgets are surpassed.

ADMINISTRATIVE :

• To prepare and submit relevant administration tasks in a timely and accurate manner such as sales call schedules, sales call reports and monthly reports to the DOS.
• To participate in preparing the sales action plans, attend sales meetings; develop new ideas such as special packages, programs, promotional activities undertaken by sales department, F&B, spa and other hotel revenue centres.
• To work closely with the sales team in the preparation of personal sales goals on a monthly, quarterly and annual basis and to complete a report and analysis at the end of each month.

OPERATIONAL :

• To respond to all inquiries within 24 hours.
• To set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts.
• To entertain decision makers of accounts in the F&B outlets of the hotel and to take part in promotional activities with them.
• To follow up on lost business and bring information about them to the knowledge of the department superior.
• To negotiate with all customers and send out offers / contracts regarding individual and group business.
• To contribute to following the conversion ratio of the Group Department.
• To be aware of all market trends and share it to team so that a collective action can be implemented.
• To plan and arrange business trips to expand market awareness of the brand in key source markets.
• To attend the international fairs, roadshows maintain and build strong relations during these events.
• To consistently interact with key clients focusing on high profile guests.
• To maintain an efficient customer database system (OPERA), this is essential in generating sales activities report.
• To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile.
• To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel.
• To assist Credit Department in following up all outstanding balances of accounts in a timely manner.
• To come prepared on weekly Sales and Revenue meetings
• To build and maintain good relations with all Accor Regional and Global Sales Offices.
• To be aware of all fire, health, safety, emergency and security procedures in the hotel.
• To keep the DOS and DOSM promptly and fully informed of all problems or concerns so that corrective action can be taken on time.
• To adhere to the Department and Hotel’s standard operating procedures (SOP’s)
• To ensure strict confidentiality of information in the Department and Hotel.
• To carry out duties, projects and other assignments as required by DOS

PERSONAL ATTRIBUTES

• Good understanding of luxury market
• Good understanding of all hotel departments
• Professional sales and presentation skills
• Must have strong interpersonal skills with attention to details
• Strong written and verbal communication skills
• A team player with a positive attitude
• Strategic thinking combined with the ability to move strategy to action
• Managerial / Leadership skills
• Self-motivated, creative and confident, with a highly energetic personality
• Creative, independent, and manages stress gracefully
• Ability to meet deadlines consistently
• Pro-active and taking initiative
• Must be organized and ability to work and follow systems and procedures
• Must be adaptable to change of strategy, ideas, systems etc.
• Must be guest service oriented
• Proficiency in organizational planning with the ability to multi-task

Qualifications

• Minimum 3 years experience in a sales position, preferably at an international 5 star hotel
• Degree / Diploma in Hotel Management / Business Administration
• Strong knowledge of Opera & Microsoft Office
• Understands the local culture and have worked in the region
• Fluency in English and other languages, written and spoken, is preferred