Sales Manager (Bakery & Catering Unit)

Ghassan Aboud Group FZE; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading company in the catering industry is seeking a Sales Manager to oversee the full sales cycle. The role involves client relationship management, team management, and budget preparation. The ideal candidate will have significant experience in the Bakery & Catering industry, ensuring exceptional client satisfaction and operational efficiency.

Qualifications

• 5-6 years experience in Bakery & Catering Industry (HoReCa & Trading segment).

Responsibilities

• Manage all activities in the sales cycle for Grandiose Bakery & Catering.
• Capture client requests and conduct sales presentations.
• Build and manage sales pipeline and maintain client relationships.

Skills

Analyzing skills

Reporting skills

Education

Graduate degree (any discipline)

Job description

The Sales Manager is in-charge of all activities of the entire sales cycle in Grandiose Bakery & Catering

Key Responsibilities:

• Identify and approach prospective clients and analyze which products and services would potentially fit their requirements
• Capture and coordinate all client requests and preferences and propose methods to showcase the catering business’ capabilities
• Submit all the required client information to initiate the process of checking project viability
• Conduct sales presentations to potential clients
• Build and manage the sales pipeline
• Provide sales projections and relevant sales input for budgetary purposes

Client Relationship Management

• Respond to potential clients’ catering inquiries and requests
• Ensure all existing client requirements are addressed and follow up as when it is required
• Maintain the relationship for all potential clients (including lost clients)
• Maintain and enhance relationships with existing clients by obtaining feedback to enhance the guest experience that are affected by operational gaps
• Obtain information on all existing client escalations and complaints to the relevant authority to be addressed internally
• Ensure that all relevant feedback related to Guest Satisfaction are communicated and followed up on to / with the appropriate team members
• Identify gaps in the guest experience that affect Guest Loyalty & Retention and ensure that these gaps are addressed and give feedback to the respective teams
• Follow up on expiring client’ contracts
• Follow up and collect client’s due payment

Team Management

• Ensure that all direct reports’ level of performance meets expectations and according to specified role expectations
• Design, Improvement & Implementation of Policies and
• Procedures related to Sales Management & Client
• Relationship Management
• Ensure all processes related to Sales are carried out in accordance to the standards
• Ensure Catering Teams are operating within the group standards and plan for improvement as when required

Reporting

• Consolidate and analyze information reflecting impact of sales to business result
• Analyze P&L information in comparison to the approved budget and identify the gaps to be able to plan for specific improvements
• Communicate, recommend and implement an action plan to address any identified gaps

Budget Preparation and Review

• Prepare the budget, conduct regular budget reviews and ensure that budget on track

Desired Candidate Profile

Required Skills and Qualifications:

• Must be a graduate (from any discipline)
• Must have at least 5-6 years of experience from Bakery & Catering Industry (HoReCa & Trading segment)
• Must be proficient on analyzing & reporting skills

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Ghassan Aboud Group (GAG) is an international conglomerate engaged in several key business sectors including Automotive, Logistics, Media, Hospitality, Real Estate, Retail, Catering, and Healthcare. Headquartered in the United Arab Emirates, GAG's business operations are complemented by offices in Australia, Belgium, China, Jordan and Turkey.

Jinto Chan - Recruitment

• Ajman , Dubai , Abu Dhabi - United Arab Emirates (UAE)