Sales Executive/Sales Advisor – Luxury

Confidential; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Confidential is seeking a Sales Advisor to deliver an exceptional luxury retail experience in watch retail. You will leverage product knowledge and interpersonal skills to drive sales, build lasting client relationships, and uphold brand standards.

The role requires strong communication, a proactive attitude, and the ability to work flexible hours, including weekends. You will stay informed on brand offerings and participate in merchandising to maintain premium store presentation.

Qualifications

• Proven experience in luxury retail, preferably watches/jewelry.
• Strong sales and negotiation skills with a results-driven approach.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver an outstanding and personalized customer experience, creating long-term client relationships.
• Actively engage with customers, assess their needs, and recommend suitable luxury watches.
• Achieve and exceed individual and team sales targets.
• Maintain in-depth knowledge of watch brands, products, features, and industry trends.
• Assist in visual merchandising and maintaining store presentation standards.
• Handle customer queries, complaints, and after-sales service professionally.
• Support the training and mentoring of junior sales staff when required.
• Maintain accurate sales records and reports.

Skills

Luxury retail

Sales

Negotiation

Customer service

Communication

Tools

POS software

Job description

To drive sales and provide exceptional customer service in the watch/luxury retail sector. The Sales Advisor will leverage their product knowledge, interpersonal skills, and proactive approach to achieve sales targets and enhance the customer experience.

Key Responsibilities:

• Deliver an outstanding and personalized customer experience, creating long-term client relationships.
• Actively engage with customers, assess their needs, and recommend suitable luxury watches.
• Achieve and exceed individual and team sales targets.
• Maintain in-depth knowledge of watch brands, products, features, and industry trends.
• Assist in visual merchandising and maintaining store presentation standards.
• Handle customer queries, complaints, and after-sales service professionally.
• Support the training and mentoring of junior sales staff when required.
• Maintain accurate sales records and reports.

Qualifications & Skills:

• Proven experience in luxury retail, preferably watches/jewelry.
• Strong sales and negotiation skills with a results-driven approach.
• Excellent communication and interpersonal skills.
• Proactive, enthusiastic, resilient, and optimistic personality.
• Ability to work flexible hours, including weekends and holidays.

Desired Attributes:

• Passion for luxury watches and brand representation.
• Strong problem-solving and decision-making capabilities.
• Ability to thrive in a fast-paced, customer-focused environment.