Sales Executive - HORECA E-commerce

Apt Resources; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading recruitment agency is looking for an experienced Sales Executive in Dubai. The ideal candidate will have a background in ECommerce or HORECA, and will be responsible for managing third-party online vendors and enhancing customer relationships. This role requires strong administration skills, excellent product knowledge, and the ability to coordinate effectively. Salary ranges from AED 8,000 to AED 10,000 per month.

Qualifications

• Excellent product knowledge.
• UAE Driving License is mandatory, preferably with own car.
• Bachelor's or associate degree in management, administration, bookkeeping, material management, supply chain, or related fields.
• Excellent administration skills and advanced knowledge of MS Office and ERP.
• Strong motivational and team-building skills.
• Effective time management, crisis resolution, and decision-making abilities.
• Ability to coordinate internally and externally.
• Knowledge of safety and legal documentation for warehousing activities.

Responsibilities

• Build customer confidence between warehouse and sales support.
• Manage all third-party online vendors like Amazon.
• Observe sales promotions, marketing, and social media activities.
• Execute activities driven by data analytics.
• Identify strategic business partnerships and customer loyalty programs.

Job description

Description

We are looking for an experienced Sales Executive with an ECommerce/HORECA background (FMCG). Responsible for the maintenance of day-to-day administrative work, aligning with external market trends impacting business decisions, and maintaining the salesforce to ensure sales effectiveness.

Job Responsibilities

• Build customer confidence between warehouse and sales support.
• Manage all third-party online vendors like Amazon, Mumzworld, etc.
• Observe sales promotions, marketing, and social media activities over e-commerce platforms.
• Execute activities driven by data analytics.
• Identify strategic business partnerships and customer loyalty programs.
• Maintain business partnerships.
• Coordinate with other teams on brand marketing and e-commerce activities.
• Manage service quality and customer satisfaction.
• Monitor website functionality.
• Track and report business outcomes from data-driven insights.
• Develop positive relationships with stores and retailers of our products and services.
• Prepare annual contracts with customers.
• Ensure accurate inbound split in partnership with warehouse, as set by the commercial team.
• Collaborate with Customer Service and sales team to resolve problematic situations.
• Work with sales representatives to ensure orders are raised and justified for delivery.
• Upsell and suggest alternatives to out-of-stock items.
• Supervise order processing from placement to delivery.
• Take ownership of LPOs from order to delivery.
• Monitor and control Shelf Life Expiry Dates.
• Handle cash invoices professionally, with proof sent through accounts.
• Manage credit control for all accounts.
• Coordinate with Warehouse via email and phone for order fulfillment.
• Utilize AI apps/ChatGPT Support effectively.
• Coordinate with third-party vendors via calls and emails.
• Ensure invoicing processes are followed, including sales order entry, shipping, and timely closure of LTOs.
• Control damages and excess returns, subject to managerial approval.
• Meet and greet clients and visitors.
• Perform clerical duties such as photocopying, faxing, mailing, and filing.
• Prepare correspondence, reports, and presentation materials.
• Maintain both hard copy and electronic company profiles and filing systems.

Requirements

• Excellent product knowledge.
• UAE Driving License is mandatory, preferably with own car.
• Bachelor's or associate degree in management, administration, bookkeeping, material management, supply chain, or related fields from an accredited institution.
• Excellent administration skills and advanced knowledge of MS Office and ERP (expert in Microsoft Excel).
• Strong motivational and team-building skills.
• Effective time management, crisis resolution, and decision-making abilities.
• Ability to coordinate internally and externally within the company.
• Knowledge of safety and legal documentation for warehousing activities.

Benefits

Salary ranges from AED 8,000 to AED 10,000 per month.

Required Experience

IC