Sales Executive - Groups & Events

Hyatt; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player seeks a dynamic professional to handle group and banqueting requests. This role involves managing client relationships, developing compelling sales proposals, and ensuring all agreements comply with hotel policies. With a focus on delivering exceptional service, you will work closely with clients from proposal to execution, ensuring all events reflect the hotel's high standards. If you have a passion for hospitality and a knack for sales, this is your chance to shine in a vibrant environment that values innovation and customer satisfaction.

Qualifications

• 2+ years in MICE or luxury hotel roles, ideally in UAE.
• Strong understanding of selling techniques and banquet operations.

Responsibilities

• Manage client inquiries for group and banqueting requests.
• Develop sales proposals and maintain client relationships.
• Ensure compliance with hotel policies and maximize revenue.

Skills

Selling Techniques

Banquet Knowledge

Customer Relationship Management

Up-selling Techniques

Tools

Opera

Envision

Job description

Responsibilities:

1. Handle all leads from the sales team and direct client inquiries regarding group and banqueting requests.
2. Maintain a close working relationship with the client from the initial proposal sending to onsite liaison between hotel and organizer.
3. Liaise with sales account managers on any corporate or group issues and activities as required, maintaining communication internally.
4. Review functions blocked by you weekly to ensure that all business on the books is live, traced, and tracked for confirmation.
5. Ensure that all agreements (groups and catering contracts) follow the established hotel policies and procedures and are based on sound commercial judgment.
6. Implement all credit and collection procedures established by the hotel following the established Credit Policies & Procedures.
7. Develop professional conference and incentive sales proposals that win business for Park Hyatt Abu Dhabi.
8. Develop an excellent knowledge of Opera and Envision systems to be competent in checking reservations, room type availability, and function space availability.
9. Possess strong hotel product knowledge and be well-versed in up-selling techniques.
10. Ensure that all catering contracts follow the established Hotel Policies & Procedures and are based on sound commercial judgment.
11. Apply correct booking procedures in relation to group room allocations, meeting set-ups, catering terms, and contractual agreements.
12. Carry out all events in an innovative and stylish fashion that reflects positively on the customer's event and remains a positive brand contact for Park Hyatt Abu Dhabi.
13. Maintain complete and supported records of all sales agreements, contracts, and quotes for the hotel as per Park Hyatt Abu Dhabi Hotel and Villas procedures.
14. Entertain potential and current customers based on business priorities.
15. Attend and participate in site inspections.
16. Understand contribution margins for each product and work with respective heads of departments to maximize operating results.
17. Achieve targets in terms of the number of Group Room Nights, Average Rate, Banquet Covers, and revenue as set by the Director of Sales & Marketing and Director of Sales.

Minimum Requirements:

1. Minimum 2 years work experience in government, weddings, and MICE segment or in a similar role in a luxury international brand hotel within UAE.
2. Good understanding of selling techniques and banquet knowledge.
3. Ideally already based in UAE.