Sales Executive - Event Sales - Sales & Marketing - InterContinental Hotels Group Dubai Festiva[...]

InterContinental Hotels Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global luxury hotel brand is seeking a Front Desk Agent in Dubai. This role involves promoting conference services, ensuring client satisfaction, and managing event logistics. Ideal candidates should have a bachelor's degree in marketing or related field, along with 2-4 years of experience in hospitality. Excellent communication and customer service skills are essential. Join a diverse team and enjoy competitive salary and benefits.

Benefits

Competitive salary

Room discounts

Comprehensive training programs

Qualifications

• 2-4 years of experience in hospitality or related field.
• Ability to promote and sell conference services.

Responsibilities

• Promote and sell event services to clients.
• Build and maintain strong client relationships.
• Manage event budgets and logistics.

Skills

Sales skills

Customer service

Communication

Education

Bachelor’s degree in marketing or related field

Tools

Delphi system

Job description

Do you see yourself as a Front Desk Agent for InterContinental Hotels Group at Dubai Festival City?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

The IHG Hotels at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day

• Actively promote and sell conference and events services to potential clients, conducting sales calls, attending industry events, utilizing various marketing channels
• Build and maintain strong relation with clients, understanding their objectives and ensuring their needs are met throughout the planning and execution process.
• Collaborate with clients to determine events requirements, including venue selection, catering, audiovisual equipment, and other necessary services. Coordinate with internal teams and external vendors to ensure all logistics are in place.
• Prepare and negotiate contracts with clients, ensuring all terms and conditions are clearly defined and agreed upon.
• Manage each assigned event budget ensuring profitability while delivering high-quality service. Monitor expenses and revenue to ensure financial targets are met.
• Oversee the smooth execution of the assigned events, coordinating with various teams to ensure all aspects are delivered as planned. Address any issues or concerns that may arise during the event.
• Conduct post-event evaluation to gather feedback from clients and attendees. Use this feedback to improve future events and enhance customer satisfaction.
• Maintain accurate records of client interactions, bookings, and financial transactions.
• To drive the administrative tasks for C&E team
• Ownership of Delphi system bookings
• To contribute to an atmosphere of open and efficient communication by:
  • Continuously sharing information, knowledge and actively seeking updates from other team members.
  • Monitor accuracy of account profiles in Delphi – alert Associate Director of Sales when additional information or update required.
  • Block groups and meetings on Delphi – follow up on the status of the bookings.
  • Share Market intelligence on C&E / MICE with the team on a daily basis.
  • Support the Sales Team in building strong & strategic business relationship with key prospects to develop them into customers and constantly seeks to strengthen the business relationship with existing customers.
• Help guests - you’ll be happy to help if someone needs assistance with a request or complaint
• Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience.
• Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services.

What we need from you

• Bachelor’s degree / higher education qualification / equivalent in marketing or related field
• Two to four years of experience in a hospitality or an equivalent combination of education and work experience

What you can expect from us

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.