Sales Executive - Consumer Banking Product Sales

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a motivated sales professional to join their team. In this role, you will be responsible for achieving sales targets and building strong customer relationships. You will engage in promotional activities and ensure high-quality service during customer interactions. If you have a passion for sales and a desire to grow within a dynamic environment, this opportunity is perfect for you. Join a team that values diverse perspectives and fosters professional development while making a significant impact in the banking sector.

Qualifications

• 1-2 years of experience in selling banking products.
• Preferably a university degree or sales certification.

Responsibilities

• Achieve product sales targets to build a new customer base.
• Build and maintain effective business relationships with customers.
• Ensure high levels of customer service during business proceedings.

Skills

Sales Skills

Customer Relationship Management

Negotiation Skills

KYC Compliance

Education

High School Diploma

University Degree

Sales Diploma/Certification

Job description

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas, and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other, and respecting different viewpoints, we grow stronger – together.

Job Description

Core Responsibilities:

1. Achieve or exceed agreed core product sales targets to build a new customer base for FAB.
2. Promote the sales of Core Products in the assigned area or work.
3. Build and maintain effective business relationships with customers.
4. Assist in conducting promotional activities, meetings, and roadshows in the assigned area to achieve the budgeted sales volumes.
5. Ensure submitted customer applications and documentation are complete and error-free.
6. Follow up on document discrepancies approved as deferrals.
7. Minimize errors, correct them, and re-submit if necessary.
8. Provide sales MIS reports to line manager/Area Head regularly.
9. Provide ongoing customer/market feedback to improve business.
10. Provide Sales DSR to Sales Manager regularly.
11. Ensure a high level of customer service during business proceedings.
12. Adhere to the code of conduct and ethics, especially when authenticating KYC documents.
13. Capitalize on cross-selling opportunities.
14. Perform duties of Team Leader in their absence if assigned.
15. Recommend customer applications that are good credit risks and comply with FAB policies.
16. Demonstrate good convincing and negotiating skills, considering the complexity of relevant products.
17. Stay aware of competition and suggest product improvements.
18. Maintain effective relationships with all branches and internal departments.
19. Handle routine problems and complaints professionally, escalating only significant issues.
20. Identify fraudulent activities and unethical incidents promptly, reporting concerns to the Line Manager.
21. Avoid arguing with customers and refrain from making commitments.
22. Maintain effective relationships with teammates and supervisors.
23. Ensure accurate sharing of product information with customers.
24. Adhere to the Standard Operating Procedures, Policies, and Service Standards of the bank.

Qualifications

1. High school diploma or preferably a university degree.
2. Desirable to have a sales diploma or certification.
3. 1 to 2 years of experience in selling banking products in a financial institution.