Sales Executive Aloft Abu Dhabi

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Services Associate to enhance guest experiences and maximize revenue through effective sales techniques. In this dynamic role, you will resolve guest inquiries, process reservations, and promote brand loyalty by providing exceptional service. Your ability to communicate professionally and maintain positive relationships will be crucial in this fast-paced environment. Join a team that values guest satisfaction and offers opportunities for personal and professional growth in a vibrant hospitality setting.

Qualifications

• At least 2 years of related work experience in a customer service role.
• High school diploma or equivalent is required.

Responsibilities

• Resolve guest calls and requests, ensuring high guest satisfaction.
• Process reservations and maintain accurate guest information.

Skills

Sales Techniques

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or G.E.D.

Tools

Reservation Software

Job description

POSITION SUMMARY

Contact appropriate individual or department (e.g. Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including upselling. Determine and give complimentaries to guests as gifts for their patronage (e.g. rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g. filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None.

Marriott International is an equal opportunity employer and believes in hiring a diverse workforce. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.