Sales & Events Manager

Sunset Hospitality Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent hospitality group in Dubai is seeking an experienced Sales and Events Manager to drive revenue growth and manage the sales team. Responsibilities include leading the sales strategy, achieving targets, and enhancing customer experiences. The ideal candidate should possess a Bachelor's degree and have at least 5 years of sales experience in Dubai, with strong client relationships. Excellent communication and organizational skills are essential.

Qualifications

• Minimum 5 years of sales experience within Dubai.
• Strong existing relationships to drive business growth.

Responsibilities

• Lead the sales strategy and manage the sales team.
• Achieve personal sales targets by converting leads into business opportunities.
• Handle guest complaints and provide solutions.
• Regularly run reports and manage the customer database.

Skills

Communication skills

Sales skills

Customer service skills

Computer literacy

Organizational skills

Problem-solving skills

Team spirit

Multi-tasking ability

Education

Bachelor’s degree in Sales or Business Administration

Tools

MS Office

CRM systems

Job description

About the Company

Kapitol marks a bold new chapter for Sunset Hospitality Group, expanding the Group’s portfolio with an immersive, game-led venue that merges dynamic food and beverage experiences with state-of-the-art entertainment. Occupying three expansive floors and more than 30,000 sq ft, Kapitol is a colossal entertainment hub, inspired by the Art Deco period.

About the Role

We are currently hiring a Sales and Events Manager. This is responsible for leading the sales strategy, managing the sales team, driving revenue growth, and ensuring a consistently high standard of customer experience across the venue.

Responsibilities

• Proactively find opportunities and leads for business growth by creating and maintaining a customer database.
• Understand client needs and provide a proposal which best suits their requirements.
• Achieve personal sales targets by converting leads into business opportunities.
• Communicate effectively and work closely with all concerned operations departments.
• Attentively handle guest complaints and provide mutually beneficial solutions.
• Ensure adherence to laws, regulations, and company policies.
• Maintain positive guest and colleague interactions with good working relationships.
• Regularly run reports, manage and update the database within Salesforce, and keep financial records in accordance with the company policy.
• Work collaboratively with the Group Director of Sales.
• Continually assess marketing techniques and their efficacy in affecting sales.
• Stay up-to-date on current market trends.
• Lead the promotion of venue packages, memberships, and special experiences to maximize revenue.
• Recruit, train, and lead the sales team, fostering a high-performance, guest-focused culture.
• Use guest feedback and market insights to improve service offerings and customer satisfaction.
• Align sales initiatives with seasonal trends, local market dynamics, and promotional calendars to maximize business opportunities.
• Perform other duties pertinent to this job as assigned.

Qualifications

• Bachelor’s degree in Sales or Business Administration.
• Minimum 5 years of sales experience within Dubai, with strong existing relationships to drive business growth and customer acquisition.

Required Skills

• Excellent communication, sales, and customer service skills.
• Current knowledge of industry trends and regulations.
• Excellent computer literacy (MS Office, CRM systems).
• Confident and dynamic personality.
• Good administrative, organizational, and problem-solving skills.
• Strong team spirit and collaboration skills.
• The ability to multi-task, work in a fast-paced environment and meet deadlines.
• Ability to communicate and negotiate with external vendors and service providers.
• Strong relationships with Dubai-based tourism companies.