Sales & Customer Service Executive (Arabic Speaker)

Job Responsibilities

• Manage inbound calls promptly and professionally, addressing customer inquiries, concerns, and requests with accuracy and empathy.
• Make outbound calls to follow up on customer inquiries, resolve issues, or provide additional information as needed.
• Provide accurate and timely information to customers regarding products, services, and promotions.
• Document all interactions with customers accurately and thoroughly in the designated CRM system.
• Assist in membership sales inquiries through any channel (website, social media, phone, etc.)
• Book all member appointments for the preferred club in the designated CRM system.
• Manage membership renewals and offer upgrade and upsell options to customers.
• Regularly do member service calls to ensure service quality and resolution of queries within their scope.
• Collaborate with other team members and departments to resolve complex customer issues and escalate unresolved matters to the appropriate level of management.
• Meet or exceed individual and team performance targets, including membership sales and renewals, call quality, productivity, and customer satisfaction metrics.
• Continuously strive to improve knowledge of products, services, and procedures through ongoing training and development initiatives.
• Adhere to company policies, procedures, and compliance requirements at all times.

Knowledge, Skills & Experience Required

• High school diploma or equivalent; bachelor's degree preferred.
• 1-2 years of experience in a sales and/or customer service role.
• Previous experience in a call center, tele sales, customer service, or related field is advantageous.
• Excellent verbal and written communication skills, with a professional and courteous phone manner.
• Arabic language would be a plus.
• Strong active listening skills and the ability to empathize with customers' needs and concerns.
• Excellent organizational and problem-solving abilities, with a keen attention to detail and the ability to prioritize tasks in a fast-paced environment.
• Proficiency in using computer systems and familiarity with CRM software and telephony.
• Flexibility to work shifts, including evenings, weekends, and holidays, as required.