Sales CRM Specialist

United Al Saqer Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

United Al Saqer Group is seeking a CRM Manager to oversee and optimize strategies within the luxury automotive sector. You will collaborate with the Call Centre and Marketing teams to align CRM activities with business objectives, ensuring lead generation success. Ideal candidates should possess a passion for vehicles, experience in customer service, and a strong background in CRM strategies. This position offers opportunities for professional growth and development in an esteemed automotive brand.

Benefits

Ongoing training and career development

Qualifications

• Passion for vehicles and exceptional customer service skills.
• Automotive experience is a plus.
• Tenacity and commitment to driving CRM performance.

Responsibilities

• Oversee daily operations of Call Centre & Client Relations Teams.
• Develop lead planning documents and analyze data.
• Generate reports to monitor lead progress and optimize strategies.

Skills

Customer Service

Data Analysis

CRM Strategies

Job description

Your role will be responsible for overseeing and optimizing CRM strategies, managing lead planning, and providing insightful reports to support decision-making.

You will work closely with the Call Centre, Client Relations teams, and the Marketing department to ensure CRM activities align with overall business goals and drive lead generation success.

Abu Dhabi Motors – More than a career

New beginnings, unrivaled opportunities, and unparalleled personal growth.

This is your moment.

Your time to shine, explore your potential, and elevate your career to a new level.

Because this is Abu Dhabi Motors, and a career here is unlike anywhere else.

Industry-leading and globally renowned, seizing one of our opportunities could transform your life.

Your profile

Your passion for vehicles and exceptional customer service skills should be complemented by your automotive experience.

We look for tenacity and commitment to help you realize your full potential.

Rewards

Enjoy the opportunity to join a leading luxury automotive brand, work with diverse teams, and benefit from ongoing training and career development.

Key Responsibilities

1. Manage Call Centre & Client Relations Teams: Oversee daily operations, ensuring high performance and alignment with CRM goals.
2. Lead Planning & Analysis: Develop lead planning documents and analyze data to improve communication initiatives.
3. Sales Funnel Management Reporting: Generate and analyze reports to monitor lead progress and identify optimization opportunities.
4. Media Channel Performance Evaluation: Assess media channels based on lead data and collaborate on improvements.
5. CRM Strategy Development: Work with the Head of Department to refine CRM strategies based on insights.
6. Annual CRM Calendar & Campaigns: Coordinate with marketing to develop and analyze CRM campaigns aligned with sales objectives.
7. CRM Materials Development: Collaborate on creating engaging CRM content for campaigns.
8. Reporting & Insights: Provide reports and insights to inform CRM performance and future strategies.