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An established industry player is seeking a dedicated professional to manage schedules and ensure timely order processing in the ship supply sector. This role involves communicating effectively with clients, addressing their concerns, and providing after-sales support. With a focus on accuracy and timeliness, you will liaise between various departments to meet client needs and negotiate favorable terms. If you have a passion for customer service and a background in ship chandling, this is a fantastic opportunity to make a significant impact in a dynamic environment.
Managing schedules, filing important documents and communicating relevant information.
Responding to complaints from customers and giving after-sales support when requested.
Handling the processing of all orders with accuracy and timeliness.
Informing clients of unforeseen delays or problems.
Liaising between sales, logistic departments, and the client to provide the service most suitable to the client's needs and ensure the fastest delivery schedule.
Preparing and then following up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them.
Experience of a minimum of 2 years in ship supply/ship chandling in UAE.