Sales Coordinator - EBC

21c Museum Hotels; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality brand in Dubai is seeking a Sales Coordinator to support the Events, Banquet, and Catering team. The successful candidate will coordinate executive meetings and manage customer logistics while ensuring top-notch customer service. Ideal candidates will have 2-3 years of experience and strong organizational skills that cater to the fast-paced environment of a luxury hotel.

Qualifications

• 2-3 years of experience in sales coordination or executive support.
• Excellent verbal and written communication skills.
• Strong proficiency in CRM software and Microsoft Office Suite.

Responsibilities

• Coordinate and schedule executive-level customer meetings.
• Manage logistics for customer visits, including catering and technology setup.
• Collect and analyze customer feedback to improve EBC experience.

Skills

Communication skills

Organizational skills

Customer service orientation

Attention to detail

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Tools

CRM software

Microsoft Office Suite

Job description

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking a highly organized and customer-focused Sales Coordinator to join our Events, Banquet, and Catering (EBC) team in Dubai, United Arab Emirates. In this role, you will play a crucial part in supporting our sales efforts by coordinating high-level customer meetings, managing logistics, and ensuring smooth operations of our EBC.

• Coordinate and schedule executive-level customer meetings and presentations at the EBC
• Collaborate with sales teams to understand customer needs and tailor briefing agendas accordingly
• Manage all aspects of visit logistics, including travel arrangements, catering, and technology setup
• Prepare and distribute briefing materials, agendas, and follow-up communications
• Maintain accurate records of customer visits and outcomes in the CRM system
• Assist in creating and updating sales presentations and marketing materials
• Liaise with internal stakeholders to ensure seamless execution of customer briefings
• Collect and analyze customer feedback to improve the EBC experience
• Support the sales team with administrative tasks and reporting as needed

Qualifications

• 2-3 years of experience in sales coordination, executive support, or a related role
• Bachelor's degree in Business Administration, Marketing, or a related field (preferred)
• Excellent verbal and written communication skills
• Strong proficiency in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word)
• Exceptional organizational and time management skills
• Customer service orientation with the ability to interact professionally with executive-level clients
• Experience in managing high-level meetings and presentations
• Knowledge of sales processes and customer relationship management
• Familiarity with executive briefing center operations (preferred)
• Ability to work in a fast-paced environment and handle multiple priorities
• Detail-oriented with a focus on accuracy and quality
• Flexibility to occasionally work outside regular business hours to accommodate international clients