Sales Coordinator / Call Centre Associate

Genie; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent recruitment firm in Dubai is seeking a Sales Coordinator/Call Centre Associate. You will be the first contact for clients, managing inquiries and bookings while striving to meet sales targets in the beauty and wellness industry. Ideal candidates should have sales or customer service experience, excellent communication skills, and a passion for customer care.

Qualifications

• Experience in sales, customer service, or call centre roles, preferably in the beauty/aesthetics industry.
• Confident and persuasive communicator, comfortable with phone communication.
• Target-focused with a passion for customer care.

Responsibilities

• Answer calls, WhatsApps & emails professionally.
• Upsell treatments and packages to existing clients.
• Manage bookings and follow-ups for a smooth client journey.
• Hit sales targets while maintaining exceptional customer service.

Skills

Sales experience

Customer service skills

Communication skills

Job description

Overview

The Role

My client is looking for a confident, sales-driven team member to join as a Sales Coordinator / Call Centre Associate. You’ll be the first point of contact for clients, handling enquiries, making outbound calls, and encouraging customers to book and return for more premium beauty treatments and wellness services.

Responsibilities

• Answer calls, WhatsApps & emails with professionalism and warmth
• Reach out to existing clients to upsell treatments & packages
• Manage bookings and follow up to ensure a smooth client journey
• Hit sales targets while delivering exceptional customer service

Requirements

• Experience in sales, customer service, or call centre roles (beauty / aesthetics industry preferred)
• Confident, persuasive communicator and not afraid of getting on the phone
• Driven, target focused and passionate about customer care

About the company

Genie is a highly specialist recruitment company covering the consumer industry. Born from a pure passion for the sector we work tirelessly to match the right candidates for the role and work in a partnership approach with our clients. We have built up years of experience and have a deep understanding of the challenges for both candidates and clients. Our specialist areas cover : FMCG, Retail, E-Commerce / Apps, Food & Beverage and Hospitality Sectors. Regions : Middle East, North Africa & Asian Markets.