Sales Coordinator

The First Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Join a leading hospitality company in Dubai as a Sales Support Specialist. You will play a key role in identifying leads, preparing sales documents, and ensuring exceptional client experiences. This position offers opportunities for professional growth within a renowned luxury hotel environment.

Qualifications

• 1-3 years’ experience in the same role within a luxury hotel environment.
• Experience in Dubai Marina is an advantage.
• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Assist in identifying leads and converting inquiries into bookings.
• Prepare sales documents ensuring accuracy and brand alignment.
• Manage client correspondence to foster long-term relationships.

Skills

Organizational skills

Communication skills

Interpersonal skills

Tools

MS Office

CRM software

Job description

Overview

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

• Assist the Sales team in identifying leads, qualifying prospects, and converting inquiries into confirmed bookings.
• Prepare professional sales documents including proposals, contracts, agreements, and PowerPoint presentations, ensuring accuracy and brand alignment.
• Ensure all client inquiries and requests are responded to promptly and professionally, in coordination with the Sales Manager.
• Maintain and update client databases and CRM systems, ensuring all records, communications, and follow-ups are accurately tracked.
• Manage client correspondence, including thank-you notes, follow-up emails, and post-event evaluations to foster long-term relationships and repeat business.
• Support the Sales team in tracking KPIs, occupancy forecasts, and revenue reports.
• Assist in analysing sales performance data and market trends to help develop informed strategies for revenue growth.
• Collaborate with the Marketing team to implement promotional campaigns, email blasts, and seasonal offers designed to drive occupancy and awareness.
• Manage the distribution of up-to-date marketing materials across departments and partner channels, ensuring brand standards and consistency.
• Assist in the planning and execution of site inspections, familiarization trips, corporate meetings, and special events.
• Liaise with event planners, corporate clients, and internal teams (Events, Banqueting, Rooms, F&B) to ensure seamless service delivery and client satisfaction.
• Work closely with Reservations, Front Office, Events, and Operations teams to ensure alignment on guest requirements and group bookings.
• Provide timely updates and clear communication to all stakeholders regarding booking details, special requests, and client expectations.

Desired Skill & Expertise

• Minimum 1-3 years’ experience in the same role within a luxury hotel environment. Dubai Marina experience is an advantage.
• Proficiency in MS Office suite and hotel CRM software.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.