Sales coordinator

Jasani LLC; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Order Processing Coordinator to enhance customer satisfaction and streamline order management. In this role, you will be responsible for handling incoming orders, ensuring accurate processing, and providing top-notch customer support. You'll collaborate closely with sales and marketing teams to coordinate events and maintain accurate sales records using tools like Microsoft Excel. If you're passionate about customer service and have a knack for organization, this opportunity is perfect for you to make a significant impact in a vibrant work environment.

Qualifications

• 1-2 years of experience in a similar role required.
• Preferred background in corporate gifts, advertising, or events.

Responsibilities

• Handle incoming orders and ensure timely delivery.
• Manage customer communication and provide excellent service.
• Coordinate with sales and marketing teams for events.

Skills

Customer Service

Order Processing

Communication Skills

Sales Coordination

Education

Bachelor of Business Administration

Tools

Microsoft Excel

Photoshop

Illustrator

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Key Responsibilities:

• Order Processing & Coordination:
  • Handle incoming orders via phone, email, and online channels.
  • Ensure orders have correct pricing, discounts, and product specifications.
  • Input and process orders, ensuring timely and accurate delivery.
• Customer Communication & Support:
  • Manage urgent calls, emails, and messages when sales managers are unavailable.
  • Answer customer queries, inform them about order status, and arrange delivery schedules.
  • Provide excellent customer service to enhance client satisfaction.
• Collaboration & Sales Support:
  • Work closely with the sales and marketing teams to coordinate marketing events.
  • Assist sales teams in securing and renewing orders.
  • Ensure smooth coordination between departments for handling sales, queries, and deliveries.
• Reporting & Documentation:
  • Maintain accurate sales records and reports.
  • Prepare reports and documentation related to sales activities.
  • Utilize Excel and other tools for tracking and analyzing sales data.

Requirements:

• Experience: Minimum 1-2 years in a similar role.
• Industry Background: Corporate gifts, advertising, or events industry experience is preferred.
• Technical Skills:
  • Proficient in Microsoft Excel (including formulas).
  • Knowledge of Photoshop & Illustrator is an added advantage.
  • Understanding of branding techniques (e.g., printing methods) is beneficial.