Sales Consultant (Luxury Home Furniture)

Al Tayer Group; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in luxury retail is seeking a Sales Consultant specialized in Home Furniture. In this role, you will provide exceptional customer service, identifying customer needs and recommending products to enhance their shopping experience. Your expertise will help maintain store standards and achieve sales targets while cultivating customer loyalty. With a focus on the luxury fashion industry, this position offers the opportunity to work with some of the world's best brands. If you are passionate about delivering top-notch service and thrive in a dynamic retail environment, this is the perfect opportunity for you.

Qualifications

• 3-4 years of retail sales or customer service experience required.
• Strong understanding of luxury fashion industry is essential.

Responsibilities

• Deliver excellent customer service and maintain store standards.
• Identify customer needs and recommend suitable products.
• Handle customer complaints and process payments efficiently.

Skills

Customer Service

Sales Skills

Product Knowledge

Communication Skills

Problem Solving

Education

High School Diploma

Tools

POS System

Job description

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

About The Role

We are looking for an exceptional Sales Consultant (specialised in Home Furniture) who will deliver excellent customer service through : Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.

What You’ll Be Doing

• Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale.
• Receive cash or payment in any authorized modes from customers, issue receipts / bills against their purchase and provide professional cash point service.
• Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
• Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
• Maintain personal grooming standards as advised by the Store Manager.
• Maintain clean and organized display, fitting rooms and stock areas.
• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
• Recruit customers for the database, accurately entering their details on the POS system.
• Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

About You

• You will be educated to at least high school level and ideally have 3 -4 years retail sales or customer service experience.
• Minimum high school qualification
• 3 to 4 years retail sales or customer service experience
• Good understanding of the luxury fashion industry
• Strong customer focus – prioritizing customer experience above everything else