Sales Consultant - Kate Spade, Dubai Mall

Al Tayer Group; Dubai; On-site; AED 39,000 - 67,000; Full time

Job summary

Al Tayer Group is seeking a responsive Retail Sales Associate in Dubai to deliver excellent customer service, identify customer needs, and demonstrate suitable products. You will build relationships with key customers and ensure store standards are maintained to achieve sales targets and cultivate customer loyalty.

The role requires greeting customers warmly, accurately assessing needs, recommending products, processing payments, handling complaints, and maintaining product knowledge and

Qualifications

• High school qualification.
• 3 to 4 years retail sales or customer service experience.

Responsibilities

• Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale.
• Receive cash or payment in any authorized modes from customers, issue receipts/bills against their purchase and provide professional cash point service.
• Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
• Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
• Maintain personal grooming standards as advised by the Store Manager.
• Maintain clean and organized display, fitting rooms and stock areas.
• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
• Recruit customers for the database, accurately entering their details on the POS system.
• Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

Skills

Customer service

Sales experience

Product knowledge

Communication skills

Education

High school qualification

Job description

Job Description

To deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty

Responsibilities

Functional Roles and Responsibilities

• Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
• Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
• Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
• Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
• Maintain personal grooming standards as advised by the Store Manager.
• Maintain clean and organized display, fitting rooms and stock areas.
• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
• Recruit customers for the database, accurately entering their details on the POS system.
• Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

Qualifications

Education/Certification and Continued Education

• High school qualification
• 3 to 4 years retail sales or customer service experience