Sales Associate - ZARA

Role Purpose

The Sales Associate is responsible for serving customers on the shop floor and answering their needs in a timely manner in order to ensure a high level of customer service and achieve optimum sales results.

Responsibilities

• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
• Assist customers in their purchase decision by helping them select relevant and appropriate products, offering proper advice and suggesting gift vouchers when applicable.
• Arrange and replenish on a continuous basis the shop and ensure that the shop floor and shelves are kept clean and tidy at all times.
• Watch for and prevent security risks and thefts and escalate occurring incidents to the hierarchy in a timely manner in order to avert loss.
• Perform physical and electronic inventory of shop products on a regular basis as per Company guidelines in order to ensure accurate stock keeping.
• Arrange and display received merchandise under the direction of the Merchandiser/ Shop Manager; change tag prices during promotion periods or as needed.
• Take measurements for any needed alteration, assign price according to set price list, fill the alteration book, and notify tailor of the amendments.
• Up-sell and cross-sell products and services in order to reach hourly and daily sales targets.
• Inform Department Manager of unavailable and nonperforming products.
• Merchandise products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations.

Qualifications

• Bachelor’s degree is a plus.
• Proficiency in MS Office.
• Fluency in Russian.