Sales Associate - THAT Concept Store

Majid Al Futtaim; Dubai; On-site; USD 20,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Sales Associate, where your passion for customer service and sales will shine. This role is pivotal in achieving sales targets and delivering exceptional experiences to customers. You will champion customer service standards, utilize your product knowledge to upsell, and ensure the store is always inviting. With a dynamic team and a commitment to excellence, this position offers a unique opportunity to grow within a renowned organization that values its employees and customers alike. If you thrive in a fast-paced environment and are eager to make a difference, this is the perfect opportunity for you.

Qualifications

• 1-2 years of industry experience in sales or customer service.
• Strong communication skills and a customer-centric approach.

Responsibilities

• Achieve sales targets through effective sales techniques and excellent customer service.
• Maintain store standards and ensure customer concerns are addressed promptly.

Skills

Customer Service

Sales Skills

Communication Skills

Education

High School Certificate

Job description

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Sales Associate | MAF Lifestyle| Operations

ROLE SUMMARY

The role will be responsible for achieving set sales targets through effective sales and excellent customer service thereby promoting the Company and brand. The individual must be proficient in identifying customer needs and demonstrating in-depth product knowledge thereby driving sales targets in line with Company policies and guidelines.

ROLE PROFILE

1. Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfillment of an Exceptional Experience for The Customer.
2. Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
3. Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
4. Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
5. Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
6. Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
7. Use Advanced Selling Skills in Order to Better Support the Customer’s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom.
8. Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.

REQUIREMENTS

1. High School Certificate
2. 1-2 Years Industry Experience
3. Good Communication Skills
4. Excellent Customer Service