Sales Associate - Forever New

Apparel Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the retail sector seeks a Customer Service representative in Dubai. You will engage customers, promote the loyalty program, and manage merchandise display and inventory. Ideal candidates are well-groomed, knowledgeable about products, and flexible with working hours.

Qualifications

• Maintain a well-groomed appearance at all times.
• Be flexible to work extended hours during sale periods.
• Possess up-to-date product knowledge.

Responsibilities

• Greet customers and assist them in selecting products.
• Record inventory and maintain reports.
• Process payments efficiently and handle POS.

Skills

Customer Service

Sales Skills

Product Knowledge

Visual Merchandising

Job description

Customer Service :

• Greet customers and assist them in selecting the right product.
• Convert window shoppers into buyers.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Serve customers following the company guidelines: GUEST – Greet, Understand, Explain, Sell, Thank.
• Stay updated on various brands of the group for suggestive selling.

Grooming / Attitude / Knowledge

• Maintain a presentable and well-groomed appearance at all times.
• Be flexible to work extended hours during sale periods.
• Possess up-to-date product knowledge and minimize stock loss.

Merchandise :

• Ensure stock is properly laid out and displayed according to standards to attract customers.
• Follow Visual Merchandising guidelines and maintain stock norms, especially during clearance.
• Record inventory inward and outward; maintain reports.
• Handle POS and billing efficiently.
• Tally cash at the beginning and end of shifts.
• Issue receipts, refunds, and change accurately.
• Process payments via cash, credit cards, vouchers, or automatic debits.
• Maintain security vigilance without negligence.
• Be flexible to work varied shifts and overtime as required.
• Adhere to SOPs and Loss Prevention policies.
• Maintain confidentiality of sales data.