Sales Associate Coffee Specialist

Nestl Nespresso SA; Abu Dhabi; On-site; USD 25,000 - 35,000; Full time

Job summary

Nespresso is seeking Coffee Specialists to enhance customer experiences in their boutiques. This role involves welcoming clients, achieving sales, and cultivating coffee expertise. Ideal candidates will have a Bachelor in Business Administration and a passion for coffee, ensuring high customer satisfaction and loyalty.

Qualifications

• Bachelor's degree in Business Administration or related field required.
• Demonstrates eagerness to learn about Nespresso brand and products.
• Ability to achieve customer satisfaction.

Responsibilities

• Acts as an ambassador for the Nespresso brand and welcomes clientele.
• Achieves customer satisfaction through personalized communication.
• Contributes to business performance by selling Nespresso products.

Skills

Customer Service

Sales

Communication

Brand Ambassadorship

Coffee Expertise

Education

Bachelor of Business Administration

Job description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

POSITION SNAPSHOT

Role: Coffee Specialist Boutiques, UAE

Location: Abu Dhabi, UAE

Company: Nespresso UAE

Position Summary

Nespresso is hiring Coffee Specialists for its Nespresso Boutiques in Abu Dhabi, who will Act as an Ambassador for the Nespresso brand in the Boutique, continually improving the experience of each customer to positively contribute to the Boutique's Performance in terms of Customer Satisfaction & Loyalty, and Business Results.

A DAY IN THE LIFE

Customer Experience - Brand Ambassador:

• Acts as an enthusiastic ambassador for Nespresso.
• Welcomes the Boutique clientele and identify their needs.
• Achieves high customer satisfaction through personalized and professional communication.
• Initiates our customers to the art of coffee tasting and develop their curiosity about our full range of products.
• Always maintains a customer centric approach during the interaction with her/his clients.
  
  

Generates Sales and strongly Contributes to the Boutique's Business Performance:

• Achieves results in compliance with the Nestl Corporate Business Principles
• Carries out sales of Nespresso products presented in the Boutique (coffee, machines, and accessories).
• Leverages all received Nespresso training contents.
  
  

Coffee Expertise And Experience

• Demonstrates eagerness to learn about Nespresso brand, values, products, and sustainability, and builds knowledge fast.
• Learns continuously and integrates available information given in trainings, knowledge management tool, team meetings, intranet, etc.
• Inspires clients with authenticity and helps them explore their options for the ideal coffee proposal.
• Translates her/his passion for the brand into each customer contact by using adapted vocabulary and gives the level of information needed according to the situation of the customer.
  
  

Operational Efficiencies

• Assists with Boutique projects as needed.
• Is familiar with stock levels, stock room layout and return policies.
• Adheres to compliance and quality standards in keeping with the Standard Operating Procedures
• Overall, performs all tasks and decisions in line with our quality standards, procedures, and compliance rules,
• Ensures safe working conditions.
• Adheres to shift/work scheduling and planning.
• Participates in team meetings and contributes with new ideas and suggestions to further improve the operations.
• Helps manage/support peaks and lows in our daily/weekly operations.
  

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