Sales Associate And Customer Service

Confidential Company; Sharjah, Ajman, Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in Sharjah seeks retail associates to enhance customer experience. Candidates with experience in retail or customer service, plus strong communication and technical skills, are encouraged to apply. Join a diverse team focused on sales excellence and customer satisfaction.

Qualifications

• 1-3 years of experience in retail or customer service roles.
• Certification in customer service excellence or sales techniques is desirable.
• Proficiency in English is required.

Responsibilities

• Engage customers and provide tailored product recommendations.
• Resolve customer complaints and maintain a visually appealing sales floor.
• Conduct regular inventory checks to meet customer demand.

Skills

Customer Engagement

Communication

Technical Skills

Problem Solving

Education

High school diploma or equivalent

Degree in business or a related field

Tools

Point-of-sale systems

Basic computer applications

Job description

Any

Vacancy

Job Description

• Engage customers by actively listening to their needs and providing tailored product recommendations that enhance their shopping experience.
• Resolve customer complaints efficiently, turning potential issues into opportunities for brand loyalty and satisfaction.
• Maintain an organized and visually appealing sales floor, ensuring that merchandise is properly displayed and stocked.
• Utilize point-of-sale systems to process transactions accurately and efficiently, minimizing wait times for customers.
• Gather and analyze customer feedback to suggest improvements in service and product offerings.
• Collaborate with team members to meet sales targets, sharing strategies for maximizing sales opportunities.
• Stay informed about product features, promotions, and store policies to provide customers with accurate information.
• Conduct regular inventory checks to ensure stock levels meet customer demand and minimize discrepancies.
• Assist in training new associates, sharing best practices for customer service and sales techniques.
• Follow up with customers post-purchase to ensure satisfaction and encourage repeat business.

Desired Candidate Profile

• High school diploma or equivalent; a degree in business or a related field is a plus.
• 1-3 years of experience in retail or customer service roles, demonstrating a strong understanding of sales principles.
• Certification in customer service excellence or sales techniques is highly desirable.
• Experience in the retail industry, especially in a fast-paced environment, is preferred.
• Candidates of any nationality are welcome, fostering a diverse workplace culture.
• Proficiency in English is required; additional languages are beneficial for serving a diverse customer base.
• Strong technical skills in operating POS systems and basic computer applications are essential.
• Exceptional communication skills, both verbal and written, with the ability to engage customers effectively.
• Demonstrated ability to work collaboratively within a team while also thriving in an individual sales environment.
• Physical stamina to stand for extended periods and handle merchandise, along with a positive and approachable demeanor.

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