Sales Associate

Azadea Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A retail company in Dubai is looking for a Sales Associate to enhance customer satisfaction on the shop floor. The role involves greeting customers, providing exceptional service, and engaging in up-selling and cross-selling to meet sales goals. Ideal candidates will have a high school degree, strong communication skills, and retail expertise. The company values equal employment opportunities for all candidates.

Qualifications

• Fluency in English, Russian would be a plus.
• Proficiency in MS Office.
• Expertise in technology, music, books, and lifestyle products.

Responsibilities

• Greet customers and provide assistance.
• Engage in up-selling and cross-selling.
• Maintain stock keeping and report incidents.
• Arrange and replenish shop shelves.
• Handle cash registers efficiently.

Skills

Customer Focus

Action Oriented

Ensures Accountability

Communicates Effectively

Situational Adaptability

Fluency in English

Fluency in Russian

Proficiency in MS Office

Retail Expertise

Education

High school degree

Job description

Job Purpose

The Sales Associate is responsible for providing customer service on the shop floor, addressing customer needs promptly to ensure high satisfaction levels and achieve optimal sales outcomes.

Job Responsibilities

• Greet customers, offer assistance promptly, and serve them to ensure their needs are met in compliance with quality and customer service standards.
• Provide exceptional customer service by engaging in up-selling, cross selling, suggesting alternatives, and promptly following up on customers' requests.
• Ensure a smooth and efficient receiving process for items/shipments, maintaining accurate stock keeping preventing security risks and thefts. Conduct physical and electronic inventory as needed, promptly report broken alarms, incidents, and suspicious activities.
• Arrange and replenish shop shelves continuously, ensuring cleanliness and tidiness of the shop floor and shelves at all times to maintain the brand's image and coordination standards.
• Handle cash registers and customer transactions efficiently and accurately, ensuring a seamless experience for customers.
• Specific for Fashion: Take precise measurements for necessary alterations, assign prices based on the established price list (when applicable), and coordinate the required alterations promptly and accurately.
• Specific for Multimedia & Lifestyle: Promote additional products and services to customers to meet hourly and daily sales goals through effective up-selling and cross-selling techniques.
• Specific for Multimedia & Lifestyle, Sports, and Leisure: Notify department or universe managers about unavailable and underperforming products.
• Specific for Multimedia & Lifestyle, Sports, and Leisure: Organize product displays in relevant sections based on sales trends, release dates, and recommendations from department or universe managers.

Job Specifications

• Customer Focus
• Action Oriented
• Ensures Accountability
• Communicates Effectively
• Situational Adaptability
• Fluency in English, Russian would be a plus
• Proficiency in MS Office
• Multimedia & Lifestyle Retail: Expertise in technology, music, books, and lifestyle products, encompassing current trends and market insights.
• High school degree
• Zero to one year of experience in a similar role

* AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.

* We aim to give our candidates the best experience possible. But due to the amount of applicants applying, we will only get in touch if you have been shortlisted for the role.