Sales Associate

FashionUnited; Abu Dhabi; On-site; AED 90,000 - 120,000; Full time

Job summary

FashionUnited is looking for a professional to manage sales channels including direct and online sales. The role requires developing strategies, managing partner relationships, and ensuring compliance with business objectives.

Ideal candidates will hold a Master’s Degree and have extensive experience in sales strategy and negotiation, alongside providing supervision to junior colleagues. This position is located in Abu Dhabi, United Arab Emirates.

Qualifications

• Master's Degree or equivalent level of education.
• Extensive experience in handling complex business situations.
• Supervisory experience in leading junior colleagues.

Responsibilities

• Develop and implement sales channel strategies.
• Manage and negotiate contracts with channel partners.
• Conduct pricing and terms projects with strategic partners.
• Oversee CRM system implementation and improvements.
• Ensure compliance management of external partners.

Skills

Sales strategy development

Relationship management

Negotiation

CRM implementation

Market intelligence

Education

Master’s Degree or equivalent

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high‑end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Mission

Manage a sales channel, such as direct sales, online sales, or retail sales. Develop and implement channel sales strategies that align with the overall business objectives. Identify new business opportunities, set sales targets, and monitor performance metrics to ensure that the channel is meeting or exceeding sales goals. Manage relationships with channel partners, negotiate contracts, and provide training and support to ensure that the partners are equipped to sell the organization's products or services effectively.

Key Responsibilities

• Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision‑makers and influencers within the customer organization, enabling effective two‑way flow of information and resolution of issues.
• Set clear objectives for each sales call; develop and deliver presentations tailored to the known interests, needs, issues, and concerns of decision‑makers and influencers within the customer organization; gather and analyze relevant information; and secure agreement to a statement of customer requirements.
• Cultivate a personal network within the business sector and represent the organization at industry events to obtain market intelligence and enhance the visibility and reputation of the organization, its products, and services.
• Configure complex product‑and‑services solutions and associated contractual terms that meet the customer’s mid‑to‑long‑term needs, incorporating input from relevant internal specialists. Present solutions to customer representatives and negotiate agreements within predefined commercial parameters, or review and authorize sales proposals from team members that deviate from standard terms, escalating issues to senior management as necessary.
• Manage and deliver pricing and terms projects, negotiating with external strategic partners on pricing and terms.
• Control specific segments of the organization’s business performance metrics, ensuring strategic alignment with financial goals and objectives.
• Manage a portfolio of contracts and negotiate service‑level agreements, planning, coordinating, and supervising activities related to major contracts.
• Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement to enhance customer relationship management.
• Implement and control compliance management for specific segments of the organization’s external partners.
• Develop product education courses to meet identified needs, improving performance and meeting business requirements.
• Act as a subject matter expert in technology, policy, regulation, or operational management for the team, maintaining external accreditations and an in-depth understanding of current and emerging external regulations and industry best practices through continuing professional development, attending conferences, and reading specialist media.
• Ensure all activities and responsibilities are conducted in accordance with the company’s diversity and inclusion guidelines.

Qualifications

• Master’s Degree or equivalent level of education.
• Extensive experience enabling the job holder to handle the majority of situations and advise others.
• Experience in general supervision of more junior colleagues.