Sales Ambassador

Richemont; Dubai; On-site; AED 250,000 - 450,000; Full time

Job summary

Richemont’s Piaget division in Dubai seeks a Channel Sales Manager to lead direct, online and retail channels. You will develop strategies, manage partnerships, and train channel teams to achieve revenue targets.

The role requires a Master’s degree and extensive leadership experience, with a focus on relationship-building, governance, and cross-functional collaboration in a luxury environment.

Qualifications

• Master’s Degree or equivalent level of education.
• Extensive experience enabling the job holder to handle the majority of situations and advise others.
• Experience in general supervision of more junior colleagues.
• Knowledge of diversity and inclusion guidelines.

Responsibilities

• Develop and implement channel relationship plans with decision-makers and influencers to ensure effective information flow.
• Set objectives for sales calls, tailor presentations, gather requirements, and secure buy-in.
• Build industry networks and represent the company at events to gain market intelligence.
• Design complex product and service solutions and negotiate contracts within commercial terms.
• Lead pricing and terms projects, negotiating with external partners.
• Monitor performance metrics aligning with financial goals.
• Manage contracts and negotiate SLAs, coordinating major contracts.
• Oversee CRM implementation and identify improvements.
• Ensure compliance management for external partners.
• Develop product education courses to meet needs.
• Serve as SME on technology, policy, regulation, or operations, maintain accreditations.
• Uphold diversity and inclusion guidelines.

Skills

Channel sales

Negotiation

Relationship management

Pricing strategy

CRM management

Education

Master’s Degree or equivalent

Tools

CRM systems

Job description

Overview

Surrounded by his family and guided by his strong entrepreneurial mindset, Georges-Edouard Piaget decided, in 1874, to create a watchmaking workshop in La Côte-aux-Fées, a small village in the middle of the Swiss mountains of the Jura.

Since that day, Piaget has pushed the limits to “do what has never been done before” and craft sophisticated and flamboyant watches and jewellery creations.

Within the walls of our Ateliers de l’Extraordinaire, our master artisans continue to harness rare skills that have been preserved and perfected from generation to generation.

Today, Piaget’s exceptional craftsmanship is celebrated worldwide, supported by a strong global presence and a dedicated network of client support and retail colleagues who bring the spirit of our Maison to life every day.

Your Mission

Manage a sales channel, such as direct sales, online sales, or retail sales. Develop and implement channel sales strategies that align with the overall business objectives. Identify new business opportunities, set sales targets, and monitor performance metrics to ensure that the channel is meeting or exceeding sales goals. Manage relationships with channel partners, negotiate contracts, and provide training and support to ensure that the partners are equipped to sell the organization’s products or services effectively.

Responsibilities

• Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization, enabling effective two‑way flow of information and resolution of issues.
• Set clear objectives for each sales call; develop and deliver presentations tailored to the known interests, needs, issues, and concerns of decision‑makers and influencers within the customer organization; gather and analyze relevant information; and secure agreement to a statement of customer requirements.
• Cultivate a personal network within the business sector and represent the organization at industry events to obtain market intelligence and enhance the visibility and reputation of the organization, its products, and services.
• Configure complex product‑and‑services solutions and associated contractual terms that meet the customer’s mid‑ to long‑term needs, incorporating input from relevant internal specialists. Present solutions to customer representatives and negotiate agreements within predefined commercial parameters, or review and authorize sales proposals from team members that deviate from standard terms, escalating issues to senior management as necessary.
• Manage and deliver pricing and terms projects, negotiating with external strategic partners on pricing and terms.
• Control specific segments of the organization’s business performance metrics, ensuring strategic alignment with financial goals and objectives.
• Manage a portfolio of contracts and negotiate service‑level agreements, planning, coordinating, and supervising activities related to major contracts.
• Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement to enhance customer relationship management.
• Implement and control compliance management for specific segments of the organization’s external partners.
• Develop product education courses to meet identified needs, improving performance and meeting business requirements.
• Act as a subject matter expert in technology, policy, regulation, or operational management for the team, maintaining external accreditations and an in‑depth understanding of current and emerging external regulations and industry best practices through continuing professional development, attending conferences, and reading specialist media.
• Ensure all activities and responsibilities are conducted in accordance with the company’s diversity and inclusion guidelines.

Qualifications

• Master’s Degree or equivalent level of education.
• Extensive experience enabling the job holder to handle the majority of situations and advise others.
• Experience in general supervision of more junior colleagues.
• Knowledge of diversity and inclusion guidelines.

Success With Us

Master’s Degree or Equivalent Level Experience enables the job holder to deal with the majority of situations and to advise others.