Sales Assistant - Sports Fashion

GMG; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a passionate Sales Assistant to join their dynamic team. In this role, you will be at the forefront of customer interaction, guiding clients through product features and ensuring they receive exceptional service. You will leverage your sales techniques to maximize opportunities while maintaining the highest standards of store presentation. This is a fantastic opportunity to grow within a diverse retail environment and contribute to a leading company known for its commitment to quality and customer satisfaction.

Qualifications

• Strong customer service skills to ensure client satisfaction.
• Ability to achieve sales targets through effective techniques.

Responsibilities

• Maximize sales opportunities by advising customers on products.
• Maintain high standards of customer service and store appearance.

Skills

Customer Service

Sales Techniques

Product Knowledge

Communication Skills

Job description

Gulf Marketing Group is one of the Middle East’s leading, family owned companies. Operating across the GCC, Gulf Marketing Group is a dynamic group boasting a diverse portfolio of retail outlets, brands and consumer and B2B services across key sectors such as healthcare and pharmaceuticals, sports and fitness, real estate, education and technology.

About the Role

Sales Assistant at GMG will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.

Core Responsibilities:

1. Describes product features and benefits; demonstrates the use and handling of the product.
2. Educates clients on brands quality standards and specifications.
3. Advises customers on product ranges best suited to their needs; answers customers’ queries to help them make a decision on the purchase.
4. Provides information to customers on warranties, features, specifications, maintenance and care of products.
5. Ensures customers’ needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard.
6. Maintains awareness of new product launches, promotional events and sales.
7. Achieves sales targets by using sales techniques, up-selling and cross selling.
8. Ensures promotions and pricing are accurate and in line with company standards and policies.
9. Computes sale prices and discounts as applicable; maintains sales records.
10. Receives and processes cash, changes and credit payments and generates invoices and receipts.
11. Operates as a cashier and be consistently accurate in money handling (if applicable).
12. Follows the store’s after sales processes and ensures full adherence to repair/return policies and procedures.
13. Adheres to loss prevention, inventory controls and standard operating procedures of the company.
14. Provides assistance in store merchandising in product placement and arrangement.
15. Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times.

Self-Management:

1. Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year.
2. Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development.
3. Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.