Sales And Pricing Coordinator - Freight Forwarding Industry

The Sales & Pricing Coordinator plays a vital role in supporting the commercial activities by preparing competitive quotes, maintaining pricing databases, coordinating with carriers and suppliers, and assisting in sales-related activities. This role ensures timely and accurate responses to customer requests and contributes to the overall growth and efficiency of HLOG’s freight forwarding operations.

Key Responsibilities:

1. Pricing & Quotation Management:
   • Receive and analyse customer inquiries for air, sea, and land freight.
   • Coordinate with carriers, agents, and service providers to obtain cost rates.
   • Prepare accurate and competitive quotations as per pricing policy.
   • Maintain an updated rate database and monitor market rate fluctuations.
   • Support pricing negotiations with service providers to ensure cost efficiency.
2. Sales Support:
   • Assist the sales team with lead follow-ups, quote tracking, and customer coordination.
   • Prepare customer presentations, rate sheets, and sales reports.
   • Update the CRM system with client data, quote status, and pipeline information.
   • Support customer onboarding and documentation processes.
   • Help track KPIs and contribute to internal reporting dashboards.
3. Coordination & Communication:
   • Liaise with operations, suppliers, and finance for quote validations and booking confirmations.
   • Ensure internal alignment and timely communication of pricing or service updates.
   • Act as a point of contact for clients for quote-related queries and clarifications.
4. Operational Backup:
   • Provide support to the Operations Coordinator in shipment follow-up, documentation, and coordination.
   • Step in during peak periods, staff absences, or when operational support is required.
   • Ensure smooth handover and alignment between sales and operations teams.

Minimum Requirements:

• Bachelor’s degree in Business, Logistics, Supply Chain, or related field.
• 2+ years of experience in freight forwarding, logistics, or shipping industry.
• Strong understanding of freight pricing across air, sea, and land.
• Proficiency in MS Excel and CRM tools (Salesforce or equivalent).
• Strong analytical, communication, and time-management skills.
• Detail-oriented with a customer-first mindset.
• Familiarity with operations and reporting tools / systems.