Sales and Operations Manager

Royal Class; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A dynamic business center in Dubai is seeking a results-driven Sales and Operations Manager to oversee daily operations and sales activities. You will develop sales strategies, manage client relationships, and ensure operational excellence. The ideal candidate has over 5 years of experience in sales and operations management, preferably within the hospitality or coworking sectors. Strong leadership and communication skills are essential for this role.

Qualifications

• 5+ years of experience in a similar role, preferably in a serviced office, coworking space, or hospitality setting.
• Proven track record in sales and operations management.
• Strong leadership and team management skills.

Responsibilities

• Develop and implement sales strategies to attract new clients and increase occupancy.
• Oversee the daily operations of the business center, including facility management.
• Act as the main point of contact for all client inquiries.

Skills

Customer-focused mindset

Commercial acumen

Problem-solving abilities

Attention to detail

Initiative and drive

Education

Bachelor’s degree in Business Administration, Sales, Hospitality Management, or related field

Tools

Microsoft Office Suite

CRM systems

Job description

Job Summary

We are seeking a dynamic and results-driven Sales and Operations Manager to lead and oversee the daily operations and sales activities of our Business Center. This role combines strategic sales generation with efficient operational management to ensure a seamless client experience and sustainable revenue growth. The ideal candidate will be responsible for driving occupancy, managing client relationships, ensuring operational excellence, and leading a team to achieve performance targets.

Responsibilities

Sales and Business Development

• Develop and implement sales strategies to attract new clients and increase occupancy.
• Generate leads through networking, referrals, cold calls, and partnerships.
• Conduct tours and presentations for potential clients.
• Negotiate and close lease / rental agreements.
• Prepare regular sales forecasts and performance reports.

Operations Management

• Oversee the daily operations of the business center, including facility management and administrative processes.
• Ensure high standards of cleanliness, safety, and functionality across all shared spaces.
• Manage vendor relationships and service contracts (e.g., cleaning, maintenance, IT support).
• Monitor inventory and order office supplies and equipment as needed.

Client Relations

• Act as the main point of contact for all client inquiries, requests, and concerns.
• Foster strong relationships with existing clients to encourage retention and referrals.
• Coordinate onboarding for new clients and ensure smooth transitions.

Team Leadership

• Supervise and support front desk, admin, and operations staff.
• Set clear performance goals and provide coaching and training to the team.
• Conduct regular team meetings to communicate updates and encourage collaboration.

Key Competencies

• Customer-focused mindset
• Commercial acumen
• Problem-solving abilities
• Attention to detail
• Initiative and drive

Qualifications and Skills

• Bachelor’s degree in Business Administration, Sales, Hospitality Management, or related field.
• 5+ years of experience in a similar role, preferably in a serviced office, coworking space, or hospitality setting.
• Proven track record in sales and operations management.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Highly organized with the ability to multitask and prioritize effectively.
• Proficient in Microsoft Office Suite and CRM systems.
• Driving License is mandatory.