Sales and Events Executive

Radisson Dubai DAMAC Hills is looking to strengthen our team with a passionate Sales and Events Executive.

We are proud of our 481-room hotel (90 suites) overlooking the Trump Golf Course, within the DAMAC Hills Community in Dubai Land. To create many a memorable moment for our guests, we will have 4 F&B outlets - Fire Lake Grill restaurant, Hessa St. Kitchen- serving authentic Asian favourites a la carte, Hills Pool Deck and also Issei – a trendy Nikkei fusion restaurant & bar, at our rooftop. In addition to the above, we also have 4 meeting & event spaces and a busy in-room dining service.

Besides being part of a talented & young team, the chosen talent will benefit from being part of Radisson Hotel Group (RHG), one of the fastest growing international chains. One of its core beliefs is, "We Grow talent, & Talent Grows Us." Ambitious, thirsty for results and love interacting with people? Excited by the energetic and customer-centric role of Sales? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter, where our guests can relax and enjoy the experience!

As Sales and Events Executive, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested? Then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Sales and Events Executive:

• Answer telephone and respond to caller inquiries in a pleasant manner for events.
• Answer guest/corporate questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, etc.).
• Serve as the point of contact for guests and communicate with them by phone and email to respond to questions and requests for their events including conducting show arounds.
• Responsible for coordinating internally with the sales & marketing team.
• Generating reports, preparing proposals, collections details, coordinating with guests & suppliers.
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, long stay contracts).
• Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir, etc.).
• Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.

Requirements of the Sales and Events Executive:

• Assist sales team by managing schedules, filing important documents and communicating relevant information.
• Arrange and coordinate meetings, events and any appointments.
• Record, transcribe and distribute minutes of meetings.
• Meets with clients in the absence of the Director of Sales or Sales Managers to effectively and professionally convey details of the sale to the client.
• Perform hotel site inspections with potential clients.
• Monitor, screen, respond to and distribute incoming communications.
• Design, upload, extract and maintain customer databases.
• Create and manage Company and Travel Agent profiles on the property management system.
• Should know the process of merging profiles.
• Load and manage Rate Codes to the Hotel Software, and link the negotiated rates to the correct company profiles.
• File and retrieve documents and reference materials.
• Conduct research and collect data to prepare reports and documents.
• Utilizes efficient sales strategy for the maximization of hotel revenue.
• Coordinates necessary arrangements with vendors relating to sales.
• Establishes strong relationships with vendors to ensure maximization of hotel revenue.
• Ensures all documents produced by the Sales Department (i.e. BEO’s, contracts, rooming lists, proposals) are completed accurately and on time.
• Respond to complaints from customers and give after-sales support when requested.
• Ensure the adequacy of sales-related equipment or material are available at all times.
• Other duties as assigned by Director of Sales or the management.

Prerequisites:

• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Working knowledge of standard office administrative practices and procedures.
• Excellent customer service skills.
• Able to effectively communicate in English, in both written and oral forms.
• Be friendly, customer-centric, smile and able to work in a team environment.

Education:

Diploma or degree in business management, good computer skills; proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Access) and knowledge of sales and marketing modules like Delphi, Opera S&M, Protel S&M, etc.

Experience:

Two or more years of experience working in a hotel, clerical or sales. Previous experience working in a similar role.