Sales Administration Analyst

Cigna; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the insurance sector is looking for a Sales Administrator in Dubai to support their sales organization. The role involves managing quote requests, maintaining customer relations, and ensuring high levels of service. Ideal candidates will possess strong communication skills, extensive experience in sales administration, and proficiency in Excel and Salesforce. This position offers a dynamic work environment and opportunities for professional growth.

Qualifications

• Experience in a similar role with a strong focus on customer service.
• Advanced knowledge of Excel and proficiency in Salesforce or similar CRM.
• Demonstrated ability to manage workflow in a high-pressure environment.

Responsibilities

• Manage quote requests and proposals, ensuring timely response.
• Support sales teams by maintaining clear communication and account management.
• Identify process improvements and contribute to business-critical projects.

Skills

Communication

Customer Service

Interpersonal Skills

Problem Solving

Organizational Skills

Tools

Excel

Salesforce

Microsoft Office

Job description

Purpose / Overall Responsibility / Objective

Delivers professional activities in the Sales Administration job family. Provides a range of specialist administrative/professional services to a sales organization. Supports the sales managers in all aspects of account maintenance, ensuring maximum effectiveness of internal administrative processes and communication to guarantee optimum service to the client.

Responsibilities

To manage quote requests and proposals Using excel tool for all locations and for both SME and corporate team (direct and broker channel)

Full ownership of mailbox management. Keep the team and line manager informed of any delay/challenges.

Working collaboratively within the support and broader sales team

Responding to underwriters, broker and client s queries

Involvement on business-critical projects

Building trust/relationships with internal teams and brokers/clients

Salesforce management, reports and internal calls

Product mastery

Contribute towards building and improvisation of internal processes and guidelines

Supporting sales team and enabling them to sell when they are away for meetings

Business awareness and prioritisation

Provide the highest levels of customer service, striving for first contact resolution, responding within given timelines written or verbal

Build relations with internal departments to ensure all resources are utilized to the benefit of the client/broker, working within the regional benefits and reaching out to relevant service teams where necessary.

Identify potential process improvements and make recommendations to the respective line manager

Actively support other team members and provide resource to enable all team goals to be achieved

Strong interpersonal skills with good verbal and written communication to internal and external clients.

Strong customer focus with ability to identify and solve problems.

Ability to work under own initiative and proactive in recommending and implementing process improvements.

Ability to organise, prioritize and manage workflow to meet individual and team requirements

Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.

Work well in a team environment.

Supervises team member s duties and performance, providing feedback where necessary to line manager

Experience and Skills Required

Proficiency in Microsoft Office applications, particularly Excel and PowerPoint, and familiarity with Microsoft Outlook

Working knowledge of Salesforce or similar CRM platforms

Strong verbal and written communication skills, with the ability to communicate effectively across teams and with stakeholders

Excellent organizational and time management skills, with the ability to prioritize tasks and manage workflow to maintain accuracy and meet deadlines

Demonstrated ability to work efficiently in a focused and high-pressure environment

Ability to work independently, take initiative, and follow through on instructions from supervisors or managers

Flexible and adaptable, with the capacity to quickly adjust to evolving processes and business needs

High level of attention to detail and accuracy in all tasks

Regulatory awareness would be considered an added advantage

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