Sales Acquisition & Retention Agent – FX & CFDs

ThinkMarkets; Dubai; On-site; USD 60,000 - 85,000; Full time

Job summary

ThinkMarkets, a leading financial technology company, is seeking an Arabic-Speaking Sales Acquisition and Retention Agent in Dubai. In this full-time role, you'll drive client acquisition, retention, and engagement across Arabic-speaking markets, working closely with the leadership team. Responsibilities include converting leads to active clients and providing exceptional support to enhance client satisfaction in the dynamic trading environment.

Qualifications

• Native Arabic speaker with fluent English skills.
• 2+ years of experience in FX/CFD sales or financial markets sales.
• Proven track record of achieving and exceeding sales targets.

Responsibilities

• Drive acquisition and retention for CFD & FX trading through multiple channels.
• Convert leads into active trading clients and reactivate dormant accounts.
• Build and maintain strong client relationships and address inquiries.

Skills

Communication

Negotiation

Interpersonal

Education

Bachelor’s or Master’s degree in Finance, Economics, or related field

Job description

ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients worldwide. With our flagship ThinkTrader platform, we empower traders with seamless access to global markets, offering thousands of trading instruments at their fingertips. Our mission is to bridge the gap between traders, investors, and platforms through cutting-edge technology.

We are seeking an ambitious and results-driven Arabic-Speaking Sales Acquisition and Retention Agent to join our team in Dubai on a full-time basis. This role is critical for driving client acquisition, conversion, and retention across Arabic-speaking markets, working closely with senior leadership to deliver outstanding client growth and engagement.

Key Responsibilities:

• Drive acquisition and retention for CFD & FX trading through phone, email, live chat, and video calls
• Convert leads into active trading clients and reactivate dormant accounts
• Achieve and exceed sales targets and KPIs
• Identify and develop new business opportunities within the Arabic-speaking market
• Educate clients on trading platforms, products, and services
• Support client webinars, events, and engagement activities as required
• Build and maintain strong client relationships, addressing inquiries, complaints, and disputes promptly
• Provide valuable feedback to marketing on campaign performance and client trends
• Conduct competitor analysis to maintain strong market positioning

Requirements:

• Native Arabic speaker with fluent English skills
• Bachelor’s or Master’s degree in Finance, Economics, or a related field (preferred)
• 2+ years of experience in FX/CFD sales or financial markets sales
• Proven track record of achieving and exceeding sales targets
• Excellent communication, negotiation, and interpersonal skills
• Passion for financial markets, trading, and client success
• Strong organizational and time management abilities
• Must be based in Dubai and able to work full-time from the office (no remote option)

This is a fantastic opportunity for a sales professional passionate about financial markets and eager to make a significant impact at a leading global broker.

Due to the high volume of applications, only shortlisted candidates will be contacted.

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