Sales Account Manager - Middle East

Proximus; United Arab Emirates; On-site; USD 120,000 - 160,000; Full time

Job summary

Proximus seeks a Sales Account Manager in Dubai to enhance its presence in the Middle East's telecom market, specifically in Voice and Cloud services. This role requires a minimum of 10 years of industry experience, strong sales acumen, and the ability to foster relationships with operators. Employees enjoy flexible working arrangements, comprehensive benefits, and a supportive company culture focused on growth and innovation.

Benefits

Competitive base salary

Short-term incentives and yearly bonus

Insurance coverage

Flexible mobility package

Telco offers including free internet

32 vacation days

Wellbeing programs such as yoga and pilates

Qualifications

• Minimum of 10 years of experience in Voice, Cloud nos and A2P messaging.
• Strong technical and sales engineering background.
• Excellent communication skills in English, knowledge of Arabic or Hindi is a plus.

Responsibilities

• Promote and sell BICS solutions in the Middle East.
• Manage and develop customer portfolio and maintain relationships.
• Oversee operational implementation from negotiation to deployment.

Skills

Presentation

Negotiation

Problem Solving

Communication

Education

Bachelor’s/Master’s Degree in Engineering

Job description

BICS is connecting the world by creating reliable and secure mobile experiences anytime, anywhere . We are a leading international communications enabler, one of the key global voice carriers and the leading provider of mobile data services worldwide.

Our solutions are essential for supporting the modern lifestyle of today’s device-hungry consumer – from global mobile connectivity, seamless roaming experiences, fraud prevention and authentication, to global messaging and the Internet of Things.

Headquarters in Brussels with a strong presence in Africa, Americas, Asia, Europe and Middle East. We have regional offices in Madrid, Dubai, and Singapore, a satellite office in Beijing and local representation in Bern, New Jersey, Miami, Montevideo, and Toronto.

Pioneering into the future of Next Generation communications. We have achieved a series of World’s Firsts successes with the launch of the first LTE Roaming relation or the first VoLTE International call between Europe and Asia, to name a few.

With a diverse and multicultural team of about 600 employees, we continuously strive to provide customers with the highest level of quality, reliability, and interoperability, enabling them to maximize their end-user value.

Task Description

Sales Account Manager - Middle East (Location : Dubai, United Arab Emirates)

To enhance our presence in the Middle East, we are looking for a Sales Account Manager to broaden our reach in Voice, Cloud Nos and SMS services.

Job Responsibilities :

• Promote and sell BICS International Wholesale Voice, cloud nos and messaging solutions across the Middle East MNO’s and wholesalers to ensure successful deal closures.
• Identify new opportunities, create and execute sales strategies, and provide technical and commercial proposals that assist customers in achieving their business goals and identify upselling and cross-selling opportunities to drive revenue growth.
• Manage and develop the existing customer portfolio by utilizing various BICS solution families.
• Maintain relationships with assigned mobile operators / wholesalers and engage with all levels of the customer's organization and act as the main point of contact for customers, addressing concerns and ensuring a high level of customer satisfaction.
• Oversee the complete operational implementation of contracts, from negotiation through to full-service deployment.
• Address all issues related to finance (billing, collections, dispute resolution), technical aspects (dimensioning and configuring physical interconnections), legal matters (contracts), and administrative tasks for your assigned customer portfolio.
• Propose new product development ideas based on insights from the market and customers.

Your Profile

Your Profile :

• You hold a bachelor’s\master’s degree in engineering or equivalent in experience.
• You have a minimum of 10 years of experience and deep understanding of Voice, Cloud nos and A2P messaging solutions.
• You possess a strong technical and sales engineering background with extensive telecom industry experience.
• You are well-acquainted with the mobile community and have a robust network among various mobile operators in the Middle East.
• You demonstrate excellent presentation, negotiation, problem solving and communication skills.
• You are proactive, highly motivated, willing to travel, and able to work independently.
• Proven ability to manage multiple accounts and projects simultaneously
• You can easily adapt to cultural differences.
• English is essential. Knowledge of additional languages, such as Arabic , Hindi would be a big advantage.

Candidate should already be preferably based in the

Why BICS?

• We are international, diverse, and inclusive : You will be part of a very diverse and international team. The BICS team counts around 55 different nationalities. Get to know about other cultures while interacting with your colleagues globally.
• Our company culture is strong : You will be working in a dynamic environment where we encourage our people to embrace a Growth Mindset and empower them daily to bring new ideas, experiment and collaborate towards efficient innovation.
• We invest in our people : From talent programs and mentorship possibilities to Learning and Development channels, but also a strong emphasis on internal mobility, we foster an environment where upskilling, career coaching and leadership development will help you maximize your potential.
• Remote and flexible working are part of our DNA : We believe in the power of flexibility and autonomy. Our people make their own work arrangements, they generally come to the office 2 days a week and are free to work from home the rest. We also allow our employees to work 10 working days a year from their travel destination.
• Our list of benefits is exhaustive : Because we know the offer makes a difference, our salary package is more than attractive : A competitive base salary and short-term incentives (a yearly bonus linked to individual and company performance) Comprehensive insurances including hospitalization insurance, outpatient care insurance, life insurance, disability insurance and travel insurance, fully funded by BICS A supplementary pension plan, fully funded by BICS A flexible mobility package including a company car or car allowance, a mobility budget for flexible commuting including a fuel card, bike lease options, etc A telco offer including free internet at home, budget for a mobile phone, a monthly phone plan and many discounts on the Proximus products catalog Additional benefits such as meal and eco vouchers, 32 vacation days, corporate discounts through Benefits@Work,… Wellbeing at work : yoga and pilates classes, corporate events, etc.

Get a flavour of Proximus Global activities by looking at our video :