SAINT LAURENT Store Director

SupportFinity; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player in luxury fashion is seeking a dynamic Store Director to lead their team and enhance brand loyalty among VIP clients. This role involves driving sales, managing a dedicated team, and ensuring the store meets high standards of customer service and brand image. The ideal candidate will have a proven track record in luxury retail management, exceptional interpersonal skills, and a passion for fashion. Join a forward-thinking company that values diversity and offers a vibrant work environment where your contributions can make a significant impact.

Qualifications

• 3 to 5 years of managerial experience in luxury retail.
• High sensitivity to customer experience and loyalty.

Responsibilities

• Attract and retain customers, ensuring satisfaction.
• Lead and develop store staff to achieve business goals.

Skills

Sales Leadership

Customer Engagement

Team Management

Market Analysis

Interpersonal Skills

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

Job Description

Job Summary / Purposes :

The Store Director is a professional in the fashion industry who is responsible for promoting brand engagement and loyalty to customers, in particular Top Clients and VIPs, in order to guarantee store business goals. He / she represents the Company and is a proactive Sales professional who guarantees compliance with all procedures set by the Headquarters and aims to manage Store Staff and ensure that the Store runs efficiently.

RESPONSIBILITIES : BUSINESS DEVELOPER :

• Attract, recruit, develop, retain, and engage customers
• Demonstrate sales leadership for staff by playing an active role on the selling floor : VIC / VIP relationship
• Supervise sales to ensure customer satisfaction, engagement

Implement action plans to achieve general targets and P&L :

• Define targeted quantitative and qualitative goals and ensure they are achieved
• Analyze the results, verify daily, weekly, monthly activities and set up yearly assessments : KPIs
• Implement action plans defined with the HQ and guarantee follow up at store level

Communicate high quality relevant feedbacks and reporting to HQ and / or staff :

• Provide high quality relevant feedback and requested reports to HQ
• Inform the Head of Retail of any local events in the city and / or organized by competitors

Know and monitor business environment including local competition :

• Keep relevant with market and fashion trends
• Communicate this information to the Staff

A TALENT LEADER AND DEVELOPER

Identify, attract, recruit, develop and retain talents :

• Consistently recruit top talent in partnership with the Head of Retail and HR
• Create and maintain a positive work environment

Motivate and challenge the team on a regular basis :

• Create a team whose activities will be coordinated to ensure that this team is always motivated and competent
• Keep staff informed regarding Store performance through the necessary tools agreed on with the Head of Retail

Create development plans for sales staff and management :

• Ensure professional growth and training of the staff with a coaching approach, by constantly stimulating them to be up-to-date in the Fashion industry.

BRAND PROMOTER :

Promote the brand’s culture internally and externally :

• Oversee the clienteling approach
• Ensure that the qualitative standards required by our brand are maintained

Ensure store atmosphere upholds brand image :

• Ensure that the Store windows are always in place and set up the layout of the Store according to the Company directions (VM guidelines)
• Ensure that the image of the Store is in line with corporate standards and that the Staff is aware of this standard
• Ensure that team behaviors and store appearance are consistent with the standard of Saint Laurent service, image and values

Build a network of people who have an impact on local and international Luxury business to develop customers’ loyalty (especially with Top Clients and VIPs) :

• Guarantee excellent customer experience including welcome and treatments
• Ensure that all delicate situations regarding customer complaints and the overall sales process are dealt with accordingly
• Use clothing allowance and behavior to attract new customers

PROCESS MANAGER :

Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization :

• Handle all administration and accounting responsibilities.
• Achieve and authorize planning, organize and plan the activities providing available resources to manage the expected workload
• Apply all the necessary golden rules to ensure the safety of both store team and customers
• Supervise warehouse stock and verify that it is in line with the Store’s sales potential. Report to Merchandising Retail at Headquarters accordingly
• Manage inventory activities taking into account related inventory results in collaboration with the Back Office Operation
• Take all the necessary measures to guarantee the safety of the products and all valuable materials in the store along with the Warehouse
• Ensure that the packaging and positioning of the product are coherent to the protection of corporate assets

Challenge current processes to ensure efficiency and effectiveness :

• Optimize warehouse management in order to make the stocking of goods as efficient as possible in terms of sales, in collaboration with the Back Office Operation

Profile :

• Commitment to take part in an innovative project
• Significant experience in the sale of luxury goods or retail
• 3 to 5 years of successful experience in a managerial position (10 people)
• High sensitivity to customers’ experience and loyalty
• Exceptional interpersonal skills, persuasiveness
• Precision, organizational skills
• Adaptability, openness, risk taking, dynamic, listening abilities, curiosity
• High availability, responsiveness
• Product and Fashion sensitivity
• Mastering computer skills (Word and Excel)

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type : Regular

Start Date : 2025-04-01

Schedule : Full time

Organization : LUXURY FASHION GULF L.L.C.