Russian-Speaking Spa Concierge

Sofitel; Ras Al Khaimah; On-site; AED 36,000 - 60,000; Full time

Job summary

Sofitel Al Hamra Beach Resort in Ras Al Khaimah is seeking a warm, professional Spa Receptionist to be the first point of contact for guests in our wellness team. You will manage spa inquiries, bookings, and reservations, while delivering exceptional service with a calm, polished presence.

The role requires strong interpersonal communication, organizational skills, and comfort with booking software. Russian language ability is required, and weekend rotations may be necessary to ensure smooth

Qualifications

• Experience in spa, wellness or hospitality reception is preferred.
• Knowledge of beauty or wellness treatments is preferred.
• Excellent written and verbal communication skills.
• Ability to stay organized and meet deadlines.
• Good computer and booking software skills.

Responsibilities

• Serve as the primary contact for spa inquiries, bookings, and reservations from direct clients and partner hotels.
• Process and manage spa day bookings and residential spa break reservations with accuracy and attention to detail.
• Respond promptly to all customer inquiries via phone, email, and in-person, ensuring a warm and professional experience.
• Maintain comprehensive and organized records of all spa bookings, client preferences, and administrative documentation.
• Proactively follow up on provisional bookings to confirm reservations and maximize occupancy.
• Support the spa reception team to ensure consistent, high-quality customer service throughout all operations.
• Coordinate scheduling and communicate treatment details to spa therapists and staff members.
• Handle customer concerns and complaints with empathy and resolve issues efficiently.
• Manage spa inventory records and assist with administrative tasks as needed.
• Assist with spa treatments when required to support team operations.
• Work collaboratively with hotel partners and external agents to facilitate group bookings and special events.

Skills

Spa reception experience

Customer service orientation

Interpersonal communication

Organizational skills

Booking systems proficiency

Russian language

Team collaboration

Professional appearance

Tools

Booking software

Microsoft Office

Job description

Sofitel Al Hamra Beach Resort in Ras Al Khaimah is seeking a warm, professional Spa Receptionist to be the first point of contact for guests in our wellness team. You will manage spa inquiries, bookings, and reservations, while delivering exceptional service with a calm, polished presence.

The role requires strong interpersonal communication, organizational skills, and comfort with booking software. Russian language ability is required, and weekend rotations may be necessary to ensure smooth