Russian-Speaking Guest Experience Agent

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality provider in Dubai seeks a dedicated Guest Services Coordinator to manage guest communications and requests. The ideal candidate will possess exceptional communication skills and a strong customer service orientation. Responsibilities include answering guest calls, addressing inquiries, and ensuring customer satisfaction through effective problem-solving. With a high school diploma required and no prior experience necessary, this position offers an opportunity to start a rewarding career in the hospitality industry.

Qualifications

• Must be able to operate a telephone switchboard and address guest requests.
• Knowledge of proper telephone etiquette and guest relations is essential.
• Experience handling guest calls and managing inquiries effectively.

Responsibilities

• Answer and log all guest calls and requests.
• Monitor communication equipment to ensure functionality.
• Follow up with guests to ensure satisfaction with services.

Skills

Communication skills

Problem-solving

Customer service

Attention to detail

Education

High school diploma or G.E.D. equivalent

Job description

A leading hospitality provider in Dubai seeks a dedicated Guest Services Coordinator to manage guest communications and requests. The ideal candidate will possess exceptional communication skills and a strong customer service orientation. Responsibilities include answering guest calls, addressing inquiries, and ensuring customer satisfaction through effective problem-solving. With a high school diploma required and no prior experience necessary, this position offers an opportunity to start a rewarding career in the hospitality industry.