Runner- Indemnities & Retention

First Abu Dhabi Bank FAB; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading bank in Dubai is seeking a candidate for a role focused on managing loan requests and providing excellent customer service. The selected individual will be responsible for collecting and processing documents, while ensuring compliance with banking standards. A Bachelor's degree and experience in banking are essential for this role, which offers an opportunity to engage with customers and work in a dynamic environment.

Qualifications

• 1-2 years of experience in banking or similar experience.
• In-depth understanding of products, policies, and systems.
• Strong interpersonal skills for effective interaction with customers.

Responsibilities

• Collecting documents from customers with precision and thoroughness.
• Guiding customers through application completion and explaining product details.
• Providing timely reports to management on activities in the work area.

Skills

Interpersonal Skills

Negotiation Skills

Customer Service

Education

Bachelor's Degree

Tools

Banking Systems

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

The role holder in this role is tasked with the comprehensive management and collection of necessary documents from customers, coupled with the meticulous processing of all loan requests within the system. Additionally, the role involves proficiently utilizing retention tools to manage and assist in retaining customers effectively. The role holder holds the responsibility of discerning client needs and concerns, strategically raising pertinent points to the management for informed decision-making.

Key Responsibilities:

• Collecting requisite documents from customers with a focus on precision and thoroughness.
• Executing DD settlements for acquisitions from competitors.
• Scrutinizing all customer documents prior to collection, encompassing:
  • Validation of the authenticity of original documents.
  • Verification of customer identity.
  • Ensuring the sighting of original documents.
  • Applying the "True copy of original" annotation on photocopies, with inclusion of Name, Staff ID, and Signature as stipulated.
  • Attesting customer signatures as "Signature Verified" and "Signed in my presence."
• Handling customer documents with the highest level of diligence.
• Safeguarding all original documentation securely and utilizing the designated chub in accordance with Standard Operating Procedures (SOP).
• Promptly reporting any unauthorized or unethical activities observed during customer visits to management.
• Engaging with customers at the Branch/Retention Center, guiding them through application/form completion.
• Explaining approval/product details to customers, including but not limited to Interest Rate, Loan Amount, Bullet loan, etc.
• Entering and submitting applications in the Customer Application System (CAS) and Loan Management System (LMS) for processing.
• Uploading documents on the Document Management System (DMS).
• Ensuring comprehensive logging and updating of all cases in the Management Information System (MIS) with their respective statuses.
• Providing timely Daily, Weekly, and Monthly reports to management on activities within the work area.
• Coordinating with relevant departments to ensure timely disbursement of cases by sending original documents.
• Gathering data related to customer complaints or competitor offers.
• Proactively identifying problem areas and recommending resolutions.
• Demonstrating effective negotiation skills with customers.
• Delivering excellent customer service and consistently ensuring customer satisfaction.
• Possessing proficiency in all bank products and their features, with a commitment to explaining them to customers.
• Providing general administrative support.
• Assisting and supporting other Retention officers when required.
• Strict adherence to policies, processes, and procedures of the organization.

Desired Candidate Profile

Qualifications

• In-depth Understanding of Products, Policies, and Systems.
• Strong Interpersonal Skills for effective interaction with customers and various business units.
• Capability to articulate and represent the customer's perspective.
• Competency in conducting primary initial screenings of customer financial records.
• Thorough Understanding of Product Policies, Features, and Campaign Management.
• Knowledgeable in Banking Systems
• Bachelor s Degree,
• Required. 1-2 year of experience in banking or similar experience

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