Rove Experience Assistant

Rove Hotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to embody its vibrant culture and deliver exceptional customer service. This role emphasizes a proactive approach, where you will take ownership of your responsibilities and lead by example. You will be immersed in a dynamic environment focused on customer satisfaction and operational excellence. If you thrive in a fast-paced setting and are passionate about creating memorable experiences, this position is perfect for you. Join a team that values talent, tenacity, and a commitment to excellence, where your contributions will make a significant impact.

Qualifications

• Strong customer service skills with a focus on delivering exceptional experiences.
• Ability to take ownership and lead by example in a fast-paced environment.

Responsibilities

• Deliver high standards of customer service throughout the shift.
• Conduct operational tasks across various departments while maintaining service standards.

Skills

Enthusiasm

Customer Service

Ownership Mindset

Resilience

Learning

Positive Approach

Drive for Results

Job description

This function is to delight our Rovers at all stages and to maintain a consistently high standard of customer service throughout the shift. The person is the Brand Ambassador and representative of the Rove culture following the Blueprint and its values.

WHAT YOU WILL NEED TO SUCCEED

• Enthusiasm and positive approach.
• Speak, show and live based on the Roveprint.
• Take ownership in your role, lead by example. Be a Rovester!
• Conduct all operational tasks in FO / Rove Connect / Recreation / Telephones / F&B / Culinary / Housekeeping while living up to service standards and procedures.
• Go the extra (s)mile where you can.
• Become immersed into the Roving way of living and deliver desired Rove Experiences.
• Put Customer First
• Drive for Results
• Learning
• Resilience

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.