Rooms Division Supervisor – Accor Dubai

Accor Group; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Rooms Division Supervisor to enhance guest experiences through effective coordination between departments. This role emphasizes leadership in daily operations, ensuring high service standards, and fostering a supportive team environment. With opportunities for career growth and development, you will play a crucial role in maintaining the spirit of hospitality that defines this renowned brand. If you thrive in dynamic settings and possess a passion for guest satisfaction, this position offers a rewarding path in the hospitality sector.

Benefits

Discounted rates at Accor hotels worldwide

Learning and development through Accor Academies

Career growth opportunities

Involvement in Corporate Social Responsibility programs

Qualifications

• 3-4 years of experience in hotel operations, preferably in a supervisory role.
• Previous experience in both Front Office and Housekeeping operations is a plus.

Responsibilities

• Supervise daily activities of the Rooms Division including Front Office and Housekeeping.
• Ensure guest satisfaction by addressing concerns and resolving issues promptly.

Skills

Leadership

Communication

Organizational Skills

Attention to Detail

Problem Solving

Education

Bachelor's degree in Hospitality Management

Tools

Property Management Systems

MS Office

Job description

What Does a Rooms Division Supervisor Do?
As a Rooms Division Supervisor, you play a vital role in maintaining seamless coordination between the front office, housekeeping, and guest services departments. You ll lead daily operations, ensure consistent service standards, and help deliver a memorable guest experience that reflects the Accor spirit of hospitality.
What Are the Key Responsibilities?
- Supervise all daily activities of the Rooms Division including Front Office and Housekeeping
- Ensure guest satisfaction by addressing concerns and resolving issues promptly
- Collaborate with other departments to handle special guest requests or complaints
- Conduct regular inspections of rooms and public areas to maintain high service standards
- Support the implementation of service and quality procedures across teams
- Coordinate with engineering, F&B, and reservations to streamline operations
- Monitor staff schedules and ensure proper coverage during peak hours
- Assist in onboarding, coaching, and evaluating team members for optimal performance
- Maintain accurate reports on occupancy, room status, and operational issues
What Skills Are Needed for a Rooms Division Supervisor in Dubai?
Education and Experience:
- Bachelor s degree in Hospitality Management or a related field
- 3 4 years of experience in hotel operations, preferably in a supervisory role
- Previous experience in both Front Office and Housekeeping operations is a plus
Skills:
- Strong leadership and people management skills
- Excellent communication and interpersonal abilities
- High attention to detail and organizational skills
- Ability to remain calm and professional under pressure
- Proficiency in property management systems and MS Office
- Fluency in English is required; other languages are a plus
What Benefits Come with This Position?
- Discounted rates at Accor hotels worldwide
- Learning and development through Accor Academies
- Career growth opportunities within the brand and across regions
- Involvement in Corporate Social Responsibility programs like Planet 21
- Supportive team environment with a strong focus on personal development

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