Rooms Division Manager

NOVOTEL; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a Rooms Division Manager to oversee Front Office operations. Responsibilities include managing daily operations, recruiting and training staff, and ensuring service quality meets guest expectations. The ideal candidate has a diploma in Tourism & Hospitality Management and at least 3 years of experience in a similar role. The position requires strong leadership and effective communication skills, with proficiency in English and knowledge of additional languages being advantageous.

Qualifications

• Minimum 3 years of relevant experience in a similar role.
• Excellent proficiency in English (reading, writing, speaking).
• Knowledge of additional languages and local dialects is an advantage.

Responsibilities

• Manage daily operations of the Front Office.
• Ensure efficient operation adhering to standards.
• Recruit and develop Front Office staff.

Skills

Leadership

Communication

Customer service

Detail-oriented

Multitasking

Education

Diploma in Tourism & Hospitality Management

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Job Description

Novotel Bur Dubai is looking for a Rooms Division Manager

Primary Responsibilities

Front Office Operation

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues.
• Check that all Front Office employees report to work punctually and are well groomed before each shift.
• Conduct daily briefings and ensure that all pertinent information is well received by team members.
• Communicate all log entries by Duty Managers to ensure issues and concerns are addressed with thorough follow-up actions.
• Ensure the efficient and effective operation of the Front Office, adhering strictly to departmental standards and procedures.
• Liaise with Reservations Department during high occupancy to recommend actions; check on closed-out dates to maximize occupancy and yield.
• Coordinate full house situations and manage overbooking and pledge relocations.
• Liaise with Finance Department to ensure proper credit procedures.
• Analyze market trends, review rooming lists, and motivate Front Office staff to up-sell rooms to increase revenue.
• Coordinate and monitor group movements for meetings and conferences, ensuring comprehensive action plans.
• Make courtesy calls to VIPs, long-stay, and corporate guests for feedback and service improvement.
• Handle guest correspondences and ensure prompt follow-up.
• Manage daily room inventory and coordinate with Housekeeping to meet cleaning schedules.

Team Management

• Interview, select, and recruit Front Office staff.
• Identify and develop potential team members.
• Conduct performance reviews.
• Monitor appearance, attitude, and professionalism of team members.
• Prepare induction programs for new hires.
• Develop and conduct staff training to meet evolving business needs.
• Prepare weekly staff schedules considering business forecasts and service standards.
• Prepare payroll and gratuity reports.
• Conduct monthly departmental meetings for updates, feedback, and issue resolution.

Other Responsibilities

• Maintain knowledge of all food & beverage services, outlets, and hotel features.
• Be familiar with hotel fire, life safety, and emergency procedures.
• Attend all briefings, meetings, and training sessions as assigned.
• Report on time, dressed in a clean, complete uniform.
• Maintain high standards of personal appearance and hygiene.
• Perform other duties as assigned by management.

Main Complexity / Critical Issues

Maintaining high standards and quality of Front Office services to meet and exceed revenue targets and guest expectations.

Qualifications

Knowledge and Experience

• Diploma in Tourism & Hospitality Management.
• Minimum 3 years of relevant experience in a similar role.
• Excellent proficiency in English (reading, writing, speaking).
• Knowledge of additional languages and local dialects is an advantage.
• Proficiency in MS Excel, Word, and PowerPoint.

Competencies

• Strong leadership, interpersonal, and training skills.
• Effective communication and customer service skills.
• Results-oriented with attention to detail.
• Ability to multitask and work under pressure.
• Team player and motivator.
• Well-presented and professionally groomed.