Rooms Controller - Front Office

Anantara; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi is seeking a dedicated hotel management professional to oversee guest check-in processes, room assignments, and coordinate with various departments. Applicants should have luxury hotel experience, a diploma in hotel management, and strong communication skills. This role requires proactive guest service and adherence to company policies.

Qualifications

• Luxury hotel experience is a must.
• Good communication skills required.
• Experience with front office systems essential.

Responsibilities

• Assign rooms according to guest requests and preferences.
• Pre-register designated guests.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Communicate status updates to appropriate team members.
• Anticipate and address guests’ service needs.

Skills

Good communication skills

Front office systems

Proficient in English

Education

College diploma in hotel management or related field

Job description

Job Description

• Assign rooms according to guest requests and preferences.
• Pre-register designated guests.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room or check-out changes when possible.
• Coordinate room moves and communicate with the amenity coordinator and CID team.
• Communicate status updates to appropriate team members.
• Confirm reservations and cancellations.
• Review out-of-order and out-of-service rooms daily.
• Generate engineering reports to follow up on out-of-service rooms.
• Coordinate with the engineering team for assigning rooms for preventive maintenance.
• Follow up on queue rooms and ensure procedures for placing rooms on queue are adhered to by the team.
• Allocate showrooms for day use.
• File guest paperwork or documentation.
• Set up and process all guest check-ins and check-outs.
• Perform duplicate reservation checks and block rooms as needed.
• Run daily reports.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures.
• Maintain confidentiality of proprietary information and protect company assets.
• Anticipate and address guests’ service needs.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work with other departments.
• Perform other reasonable job duties as requested.
• Implement proper action plans when the hotel is overbooked.

Qualifications

• College diploma in hotel management or a related field.
• Luxury hotel experience is a must.
• Good communication skills.
• Experience with front office systems.
• Proficient in English, both written and spoken.

Additional Information

Relocate to a remote area.