Rooms Controller - Four Points by Sheraton Sheikh Zayed Road Dubai

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Un hôtel de renommée cherche un Guest Experience Expert pour garantir une expérience mémorable aux clients. Ce poste inclut des tâches variées, allant du traitement des besoins opérationnels à l'aide aux invités avec leurs bagages, dans un cadre dynamique. Aucun diplôme spécifique n'est requis, mais un bon sens du service est essentiel.

Qualifications

• Aucune expérience professionnelle requise.
• Capacité à travailler debout et à se déplacer pendant de longues périodes.
• Compétences interpersonnelles et professionnalisme attendus.

Responsibilities

• Assister les invités tout au long de leur séjour.
• Gérer les demandes des clients et les opérations hôtelières.
• Maintenir un niveau de service exceptionnel.

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we aim to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests throughout their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, sharing local highlights, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms or designated bell areas, the Guest Experience Expert makes transactions feel like part of the experience.

No matter your position, certain elements are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (standing, sitting, or walking for extended periods; navigating narrow, confined, or elevated spaces; and ascending/descending stairs or ramps). They take a hands-on approach to work (lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance and up to 100 pounds with assistance; reaching overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to deliver exceptional service for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: None required.
• Supervisory Experience: None required.
• License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first environment. We are committed to nondiscrimination on any protected basis, such as disability, veteran status, or any other basis covered under applicable law.