Rooms Controller

Dorchester Collection; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

Join a leading luxury hotel as a Rooms Controller in Dubai, where you will ensure exceptional guest experiences by managing room inventory and coordinating with various departments. Bring your attention to detail and communication skills to thrive in this dynamic environment.

Benefits

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast

50% off at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Annual Flight Allowance

Company Accommodation

Company-provided transportation

Uniform provided with complimentary laundry

Service Charge

Qualifications

• Strong background in Front Office operations in a luxury hotel.
• Proficiency with Property Management Systems like Opera.
• Fluency in English; additional languages are a plus.

Responsibilities

• Oversee daily room inventory and optimal room assignments.
• Coordinate with Front Office, Housekeeping, and Revenue teams.
• Plan VIP and suite allocations and maintain room status information.

Skills

Attention to Detail

Communication

Problem Solving

Tools

Opera

Job description

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people, our Legends, to live our vision: Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all employees feel valued and respected, fostering positive engagement. We strive to build a culture of inclusivity, reflected by our core values of Passion, Personality, Respect, Working Together, and Creativity.

When submitting your application, please inform us if you require any special accommodations during the interview process. We care about your career and are known for having the best people in the industry. As a Rooms Controller at The Lana Dubai, you will have a unique opportunity to excel and be celebrated as the best in your field. You will learn from colleagues and through our award-winning learning academy to achieve high standards of craft, service, and leadership, becoming a legend in your own story.

What you'll get

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast at our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all our sister hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Annual Flight Allowance
• Company Accommodation in a single room
• Company-provided transportation to and from work
• Uniform provided with complimentary laundry
• Service Charge

What you'll do

You will be responsible for overseeing daily room inventory, ensuring optimal room assignments to provide guests with the best experience from arrival. You will coordinate with Front Office, Housekeeping, and Revenue teams to prepare rooms to high standards, handle special requests, and manage early arrivals or late departures with care. Monitoring room statuses, maximizing occupancy, and protecting guest experience are key aspects of your role. You will also plan VIP and suite allocations in collaboration with Guest Relations and Sales & Marketing, maintain and troubleshoot room status information in our Property Management System, and resolve conflicts proactively. Our values of Passion, Personality, Respect, Working Together, and Creativity guide us daily. As a Rooms Controller, you will bring these values to life and contribute to our legacy.

What you'll bring

You will bring your personality, attention to detail, and passion to the role and team. A strong background in Front Office operations, with knowledge of room categories, guest preferences, and inventory strategies in a luxury hotel setting, is essential. Proficiency with Property Management Systems like Opera, and understanding of housekeeping and reservations procedures are required. You should be able to stay calm under pressure and make quick, informed decisions. Excellent communication skills are vital for effective collaboration across departments. Fluency in English is necessary; additional languages such as Arabic, French, Mandarin, or Russian are a plus.