Rooms Controller

Marriott Hotels Resorts; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

Marriott Hotels Resorts is seeking a Guest Experience Expert in Dubai. The role focuses on delivering exceptional service and ensuring guest satisfaction through active engagement and operational support. Candidates must hold a high school diploma and are encouraged to apply, with an inclusive workplace committed to diversity.

Qualifications

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Deliver a wide range of services that guide guests through their stay.
• Address guest requests and complete reports.
• Ensure quality standards and maintain a professional appearance.

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we aim to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests throughout their stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing local highlights, the Guest Experience Expert makes transactions feel like part of the experience.

No matter your position, there are a few critical success factors: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (standing, sitting, or walking for extended periods) and taking a hands-on approach to work (moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance). Performing these duties well (and other reasonable job duties as requested) is essential for guest satisfaction and business success.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: None required.

Supervisory Experience: None required.

License or Certification: None needed.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and fostering an inclusive, people-first environment. We are dedicated to nondiscrimination on any protected basis, such as disability, veteran status, or any other basis covered under applicable law.