Rooms Controller

Accor; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Office Associate to ensure exceptional guest experiences at a luxurious beach resort. This role involves managing room reservations, coordinating with various departments, and maintaining high standards of service and appearance. You will thrive in a dynamic environment, where your organizational skills and passion for guest service will shine. Join a team that values excellence and offers a unique opportunity to grow within a prestigious hotel brand. If you are a proactive individual with a knack for problem-solving and communication, this position is perfect for you.

Qualifications

• Passion for guest service with excellent communication skills.
• Highly organized and flexible, able to work well under pressure.

Responsibilities

• Block VIP and special request rooms based on established standards.
• Ensure seamless service through effective communication with departments.
• Maintain inventory balance and manage guest data privacy.

Skills

Guest Service

Communication Skills

Interpersonal Skills

Problem Solving

Organizational Skills

Education

High School Diploma

Job description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suitesand a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

• Block all VIP & FPC rooms 7 days out based on standards set by Fairmont and the Front Office Leadership team.
• Block all special requests and long stay guests 7 days out based on standards set by the Front Office Leadership team.
• Ensure all traces and communication tools are in guest reservations to ensure seamless service when guest is on property.
• Ensure close communication with the Housekeeping Department about specials and requests being delivered to rooms which are blocked.
• Review through all group resumes to ensure all areas of Front Desk, Guest Services, Royal Service, VIP, Concierge and Valet are communicated and understood. All information is placed in Property Manager and communicated to the Assistant Front Office Manager for scheduling.
• Maintain a balanced inventory in all room categories 30 days out. Review again at 10 days, 5 days, and day prior.
• Communicate any potential challenges to Front Desk Manager / Assistant Front Office Manager.
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Review Room queue and work with Housekeeping to expedite turnover.
• Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.
• Manage the strict safekeeping of guests’ personal data and maintenance of privacy
• Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department
• Respond to queries positively.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
• Follow department policies, procedures and service standards, including all safety policies
• Other duties as assigned

Qualifications

• Passion for guest service
• Excellent written and verbal communication, interpersonal and leadership skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Fluency in English, secondary language preferred