Room Service Mini Bar Attendant

Kempinski Hotels; United Arab Emirates; On-site; AED 89,000 - 156,000; Full time

Job summary

Kempinski Hotels in Dubai is seeking a Guest Service Associate for the Food & Beverage department to deliver courteous and efficient service in a luxury hotel setting.

You will be responsible for upselling, maintaining standards, and ensuring guest satisfaction while adhering to Kempinski grooming and safety requirements.

Qualifications

• Ability to work in a multinational environment with clear communication.
• Fluent in English; additional languages a plus.
• Professional, confidential and ethical approach at all times.
• Team player, adaptable and able to work under pressure.
• Knowledge of hygiene and safety practices.
• Comfortable using basic office software.

Responsibilities

• Serve food and beverages to guests in the assigned outlet.
• Maintain punctuality, uniform, grooming and personal appearance.
• Provide courteous, professional, and efficient service at all times.
• Know and upsell all hotel food and beverage offerings.
• Operate the POS system as trained.
• Ensure cleanliness and organization of the work area.
• Open and close the outlet following procedures.
• Handle guest queries and feedback promptly with supervisors.

Skills

Local language

English

Additional language

Teamwork

Professional conduct

Safety awareness

Excel

Word

Tools

Excel

Word

Job description

Department: Food & Beverage

Location: United Arab Emirates - Dubai

Description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski's DNA values in order to encourage sales and maximize guest satisfaction.

Key Responsibilities

• Responsible to Assistant Room Service Manager & Room Service Manager.
• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
  

Understand and strictly adhere to the rules & regulations established in the hotel's policy manual and the hotel's policy on fire, hygiene, health & safety.

Skills, Knowledge and Expertise

Ability to work and communicate in a multinational environment:

• Local language – excellent oral and written skills.
• English – fair oral skills.
• Additional language – beneficial.

Competencies needed to fill the position:

• Ability to work as part of a team.
• Applies a professional, confidential and ethical approach at all times.
• Works in a safe, prudent and organized manner.

Computer literacy adapted to the field of Room Service:

• Ability to operate required computer and office equipment.
• Proficiency in Excel and Word is beneficial.

To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

• Passionate for Food & Beverage
• Detail oriented and exact
• Straightforward
• Sense of responsibility
• Self motivated
• Flexible and reliable
• Works well under pressure

About Kempinksi

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.