Room Attendant

Mandarin Oriental Hotel Group; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Room Attendant to join their Housekeeping Department. In this role, you will ensure the cleanliness and orderliness of guest rooms while delivering exceptional service to enhance guest experiences. Your attention to detail and commitment to high standards will be key in maintaining the hotel's reputation. If you have a passion for hospitality and a knack for organization, this opportunity offers a dynamic environment where your contributions will be valued. Join a team that prides itself on excellence and make a difference in the lives of guests every day.

Qualifications

• 1+ years of housekeeping experience in a luxury hotel environment.
• Proficient in housekeeping systems and strong knowledge of cleaning techniques.

Responsibilities

• Clean and prepare guest rooms and bathrooms according to hotel standards.
• Engage warmly with guests and personalize service to exceed expectations.

Skills

Housekeeping Experience

Organizational Skills

Communication Skills

Problem-Solving Abilities

Education

Senior High School Diploma

Vocational Diploma in Hospitality

Tools

Actabl/Alice

Oracle

IBS

Microsoft Office

Job description

Based at the Mandarin Oriental Downtown, Dubai within the Housekeeping Department in Dubai, the Room Attendant is responsible to ensure the cleanliness, orderliness, and attractiveness of guest rooms and adjacent areas in accordance with Mandarin Oriental s high standards. Room Attendant reports to Housekeeping Supervisor.

As a Room Attendant, you will be responsible for the following duties:

• Clean and prepare guest rooms and bathrooms according to Mandarin Oriental standards, including making beds, dusting, vacuuming, restocking amenities, and conducting a final room inspection.
• Maintain cleanliness and functionality of furniture, fixtures, minibars, and supply areas, and report maintenance issues promptly.
• Remove trash and recyclables in accordance with hotel guidelines and ensure all areas remain tidy and presentable.
• Support team operations through effective shift handovers, collaboration with colleagues, and active participation in training and development initiatives.
• Engage warmly and professionally with guests, addressing their needs, anticipating requests, and personalizing service to exceed expectations.
• Uphold the highest service standards by delivering thoughtful touches, respecting guest privacy, and resolving issues promptly and empathetically.

As a Room Attendant, we expect from you:

• Senior High School Diploma or equivalent required; a Vocational Diploma in Hospitality or related field is a plus.
• At least 1 year of housekeeping experience in a luxury hotel environment; prior experience in the Middle East or a hotel pre-opening is an advantage.
• Proficient in housekeeping systems such as Actabl/Alice, Oracle, IBS, and Microsoft Office, with strong knowledge of cleaning equipment, chemicals, and techniques.
• Strong organizational skills with the ability to handle multiple tasks efficiently in a fast-paced environment.
• Clear verbal and written communication in English is essential; additional language skills, especially Arabic, are an advantage.
• Physically capable of demanding tasks and standing for long periods, with a professional appearance, flexibility for varied shifts, and strong problem-solving abilities.

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