Rooftop F&B Attendant: Guest Service Pro

Accor; Dubai; On-site; AED 33,000 - 61,000; Full time

Job summary

Accor is seeking an energetic F&B Attendant for our Twenty-Three Rooftop Bar in Dubai. You will greet guests, take orders, serve food and beverages, and contribute to a memorable dining experience from breakfast to dinner.

You will work with a dynamic team to deliver excellent service, handle payments, maintain cleanliness, and ensure guest satisfaction through attention to detail and friendly, proactive engagement.

Qualifications

• Previous experience as an F&B attendant or in a similar customer service role.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail in order taking, food and beverage service, and table setup.
• Friendly and outgoing personality with a genuine desire to provide exceptional service.
• Cash handling and basic math skills; ability to operate a POS system.
• Flexible to work mornings, evenings, weekends and holidays.
• Understanding of hygiene and safety regulations in a dining environment.

Responsibilities

• Greet and welcome guests with a friendly and positive attitude as they arrive at the restaurant.
• Present menus to guests, answer questions about menu items, and make recommendations based on preferences.
• Take accurate food and beverage orders from guests and enter them into the POS system.
• Serve food and beverages promptly and accurately, ensuring proper plating and presentation.
• Anticipate guests' needs and promptly respond to requests for additional items or condiments.
• Provide exceptional customer service by engaging with guests, attending to inquiries, and resolving concerns or complaints.
• Monitor tables to ensure guests have everything they need, including refilling drinks and clearing plates.
• Coordinate with the kitchen and other staff to ensure smooth and timely service.
• Handle cash and credit card transactions accurately following proper cash handling procedures.
• Assist in setting up and cleaning dining areas, including arranging tables, setting up utensils, and maintaining cleanliness throughout the shift.

Skills

F&B experience

Communication skills

Multitasking

Attention to detail

Food service

Table setup

Customer service

Menu knowledge

Cash handling

Shift flexibility

Hygiene and safety

Tools

POS system

Job description

Accor is seeking an energetic F&B Attendant for our Twenty-Three Rooftop Bar in Dubai. You will greet guests, take orders, serve food and beverages, and contribute to a memorable dining experience from breakfast to dinner.

You will work with a dynamic team to deliver excellent service, handle payments, maintain cleanliness, and ensure guest satisfaction through attention to detail and friendly, proactive engagement.